Digital Banker

American State Bank; Le Mars (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Competitive compensation

Flexible work hours

Paid vacation & sick leave

Paid holidays

Paid maternity & parental leave

401(k) with matching contribution

Apparel reimbursement

Job summary

American State Bank is seeking a front-line specialist for our digital branch to provide technical support for digital banking products and services. You will collaborate with customers and staff to promote features, assist with end-user training, and support special projects under the VP of Operations.

This role emphasizes service quality, problem resolution, and relationship building. Key duties include supporting ACH and electronic payments, bill pay, transfers, and other digital tools, while

Qualifications

• Associate’s degree or two years of related experience or training.
• Stellar customer service through verbal and written communication.
• Ability to multitask and manage multiple projects daily.
• Self-motivated and able to work independently or with others.
• Proficiency with computers and basic technical skills.
• Banking experience preferred

Responsibilities

• Provide technical support to customers on bank products and services.
• Assist in training end users and promoting features and benefits.
• Support digital banking projects and system conversions.
• Support online business services including ACH and electronic payments.
• Resolve issues for business and consumer customers via multiple channels
• Develop customer-centric solutions and assist in customer development
• Promote and sell deposit, payment, and digital banking services

Skills

Customer service

Multitasking

Communication skills

自主性

Education

Associate’s degree

Two-year related experience

Tools

Online banking systems

Job description

The Opportunity

As a front-line employee of our digital branch, it is your responsibility to provide technical support to customers as it relates to products, services and industry practices: including risk mitigation best practices. Collaborate with customers and bank staff to ensure the implementation of services, training of end users, and promotion of the features and benefits of bank products and services are being effectively communicated. Assist the VP of Operations with special projects, reporting, and various other duties.

Count On To:

• Ensure remarkable customer service in our digital and remote service channels to all digital customers and communicate effectively, with proper etiquette, through all troubleshooting assisting, while going above and beyond to explain the features and benefits of the banking services
• Provide technical support to customers as it relates to products, services, and industry practices: including risk mitigation and best practices.
• Participates in projects, new product offerings, and system conversions related to supported digital banking products and services.
• Support ancillary products and usage such as, but not limited to, Bill Pay, External Transfers, Pulsate, Mobile Deposits, Mx Money, and Credit Score/Savvy Money.
• Responsible for servicing and maintaining a variety of online business services relationships including online business banking support, ACH, electronic payments etc.
• Provide resolution for issues received for business and consumer customers via phone, email, face-to-face, or other communications in a professional, timely and accurate manner and communicate service related issues to responsible officers
• Develop an intimate understanding of customer needs and building solutions to meet these needs and assist in customer development
• Sell our deposit, payment, digital and banking services and accounts to customers

Knowledge And Skills:

• Associate’s degree or two-year’s related experience and/or training; or equivalent combination of education & experience.
• Provide stellar customer service through effectively verbal and written communication to customers and coworkers.
• Ability to multitask and work on a variety of projects and with customers throughout the day
• Self-motivated and able to work independently as well as collaboratively
• Use computer and technical skills.
• Banking for financial services experience preferred

Benefits

• Healthcare (medical, vision, dental)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with matching contribution Team Building Activities
• Apparel Reimbursement

Our Values

• Integrity
• Dedicated
• Community
• Caring
• Innovative