Digital Banking Advocate & Personal Banker

Neighborhood Credit Union; Kaufman (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

Neighborhood Credit Union in Kaufman, TX is seeking a Full Time Banking Associate to assist members with everyday banking needs and educate them on digital services. You will engage members to uncover financial needs, explain products, and guide them through the onboarding journey while maintaining the highest standards of service.

You will help build relationships, support branch goals, and coach staff to deliver exceptional member experiences in a community-focused setting.

Qualifications

• High School graduate or equivalent.
• One to two years of related experience with member service and coaching front-line staff, assisting them in meeting their monthly goals. Lending experience preferred.
• Excellent communication and public relations skills.

Responsibilities

• Assists members with service requests while educating members on best possible solutions and future options.
• Establishes professional business relations with members and the community, ensuring excellent service experiences.
• Coaches frontline staff to achieve sales goals and maintain branch production standards.
• Executes branch operations, including cash handling and policies to prevent fraud and robbery.

Skills

Communication skills

Public relations

Account analysis

Attention to detail

Well organized

Customer assistance

Education

High School diploma

Job description

Neighborhood Credit Union in Kaufman, TX is seeking a Full Time Banking Associate to assist members with everyday banking needs and educate them on digital services. You will engage members to uncover financial needs, explain products, and guide them through the onboarding journey while maintaining the highest standards of service.

You will help build relationships, support branch goals, and coach staff to deliver exceptional member experiences in a community-focused setting.