Digital Banking & Member Success Specialist

Neighborhood-Credit-Union; Kaufman (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Neighborhood Credit Union in Kaufman, TX is seeking a branch associate to deliver exceptional member service. You will interview members, provide information on products, assist with teller transactions, and guide customers to digital banking options.

The role emphasizes relationship building, coaching front-line staff, vault operations basics, and adherence to policies to protect members and the credit union. Strong communication and organization are essential.

Qualifications

• High School graduate or equivalent.
• One to two years of related experience with member service and coaching front-line staff.
• Lending experience preferred.
• Proficient in knowledge of policies and procedures and strong understanding of credit union operations.

Responsibilities

• Assists members with service requests while educating members on best possible solutions and future options.
• Interviews members to obtain information and explain available financial products and services.
• Assists front line staff with teller transactions as volume dictates.
• Exhibits competency and deliberate action in providing service to members and guiding them through financial transactions.

Skills

Communication

Public relations

Account analysis

Attention to detail

Organization

Teller equipment

Education

High school diploma

Tools

10-key

PC

Teller terminal

Telephone

Card machine

Job description

Neighborhood Credit Union in Kaufman, TX is seeking a branch associate to deliver exceptional member service. You will interview members, provide information on products, assist with teller transactions, and guide customers to digital banking options.

The role emphasizes relationship building, coaching front-line staff, vault operations basics, and adherence to policies to protect members and the credit union. Strong communication and organization are essential.