Digital Auto Sales Consultant

Sonic Automotive; Atlanta (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent in Atlanta to engage customers via phone, email, and chat, providing timely information and quotes to drive showroom visits and appointments. You will manage inquiries with a premium customer experience and use CRM tools to track outreach, follow-ups, and KPI performance.

The role emphasizes accurate communication, adaptability, and teamwork in a fast-paced dealership environment, with compensation tied to appointment and sales performance.

Qualifications

• Minimum 1 year call center or sales-focused experience.
• Excellent written and verbal communication.
• Strong phone communication skills.
• Ability to build and maintain relationships internally and externally.
• Excellent organizational and time-management skills.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide guests with timely responses and information.
• Offer payment options and quotes.
• Generate sales and appointment opportunities.
• Manage follow-up with active guests and cadence requirements.
• Monitor KPIs and performance metrics.

Skills

Call center experience

Communication skills

Phone skills

Relationship building

Time management

Tools

CRM software

Job description

Sonic Automotive is seeking an eSales Agent in Atlanta to engage customers via phone, email, and chat, providing timely information and quotes to drive showroom visits and appointments. You will manage inquiries with a premium customer experience and use CRM tools to track outreach, follow-ups, and KPI performance.

The role emphasizes accurate communication, adaptability, and teamwork in a fast-paced dealership environment, with compensation tied to appointment and sales performance.