eSales Agent - Global BMW

Sonic Automotive, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Sonic Automotive, Inc. is seeking an eSales Agent for Global BMW in Atlanta, GA. The role engages with customers pursuing new and pre-owned vehicles, aiming to generate sales appointments and drive showroom visits.

You will handle internet inquiries and calls, delivering a premium, prompt, accurate and courteous experience for customers. The eSales Agent will report to the Traffic Manager or Sales Manager and will be trained on products, inventory, finance programs and CRM usage to drive

Qualifications

• Minimum 1 year call center or sales experience.
• Ability to multi-task and achieve goals.
• Strong written and verbal communication.
• Proficient using a computer and CRM tools.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address customer questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Skills

Communication skills

CRM proficiency

Phone and internet sales

Time management

Team player

Job description

eSales Agent - Global BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

**All your information will be kept confidential according to EEOC guidelines**