Digital Adoption & Systems Training Specialist

Rush Enterprises Inc.; New Braunfels, Northern (TX, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company matching

Employee stock purchase program

Job summary

Rush Enterprises, Inc. seeks a Systems Training & Digital Adoption Specialist to design, develop, and deliver learning solutions that drive adoption of business systems and processes.

You will collaborate with SMEs and Continuous Improvement to create role-based training, digital content and performance support that boosts readiness and system proficiency. The role focuses on eLearning, instructor-led sessions, and digital adoption content across the organization, supporting SAP Enable Now,

Qualifications

• Minimum three years of experience designing and developing learning solutions in a corporate, technical, software or business systems environment
• Bachelor's degree in Instructional Design, Learning Technology, Organizational Development, Communications, Business, Information Systems or a related field; equivalent experience may be considered
• Experience in creating eLearning for enterprise software applications, business systems, ERP, CRM, HCM or operational technology platforms
• Strong understanding of instructional design frameworks, adult learning principles and performance improvement strategies
• Proficiency with eLearning development tools such as Articulate Storyline, Articulate Rise, Camtasia, Adobe Creative Suite, Synthesia or similar tools
• Experience with digital adoption platforms such as WalkMe, SAP Enable Now or similar technologies
• Experience facilitating in-person and virtual training
• Experience collaborating with Subject Matter Experts to analyze workflows, document business processes, and create effective learning solutions
• Strong written and verbal communication skills for learner-facing materials and stakeholder collaboration
• Ability to analyze training effectiveness using learner feedback, business metrics, and system adoption data
• Ability to manage multiple projects and prioritize work based on deadlines and business needs

Responsibilities

• Review and refine systems training content to align with instructional design standards, business objectives, and learner needs while recommending improvements
• Partner with SMEs, Continuous Improvement teams, and stakeholders to analyze business processes and develop role-based learning solutions for enterprise systems and operational workflows
• Facilitate instructor-led and virtual training sessions and adapt delivery based on audience needs, engagement and skill level
• Design and develop eLearning, videos, simulations, job aids, user guides and other learning resources that support employee performance and business system adoption
• Develop digital adoption content and embedded performance support resources using platforms such as SAP Enable Now, WalkMe or similar tools to guide users within business systems and workflows
• Maintain and organize digital learning content, standards, metadata and governance practices to ensure quality, scalability and ease of access
• Support system implementations, upgrades, and business process changes through training development, communications support, learner readiness activities, and adoption planning
• Support Super User program enablement through resource development, training facilitation, and ongoing performance support
• Evaluate learning effectiveness, adoption metrics, learner feedback, and performance data to identify improvement opportunities and recommend actions

Skills

Instructional design

Adult learning

Performance improvement

eLearning development

Training facilitation

Stakeholder collaboration

Communication skills

Education

Instructional Design degree

Learning Technology degree

Organizational Development degree

Communications degree

Business degree

Information Systems degree

Tools

Articulate Storyline

Articulate Rise

Camtasia

Adobe Creative Suite

Synthesia

WalkMe

SAP Enable Now

Job description

Rush Enterprises, Inc. seeks a Systems Training & Digital Adoption Specialist to design, develop, and deliver learning solutions that drive adoption of business systems and processes.

You will collaborate with SMEs and Continuous Improvement to create role-based training, digital content and performance support that boosts readiness and system proficiency. The role focuses on eLearning, instructor-led sessions, and digital adoption content across the organization, supporting SAP Enable Now,