Systems Training & Digital Adoption Specialist

Rush Enterprises Inc.; New Braunfels, Northern (TX, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company matching

Employee stock purchase program

Job summary

Rush Enterprises, Inc. seeks a Systems Training & Digital Adoption Specialist to design, develop, and deliver learning solutions that drive adoption of business systems and processes.

You will collaborate with SMEs and Continuous Improvement to create role-based training, digital content and performance support that boosts readiness and system proficiency. The role focuses on eLearning, instructor-led sessions, and digital adoption content across the organization, supporting SAP Enable Now,

Qualifications

• Minimum three years of experience designing and developing learning solutions in a corporate, technical, software or business systems environment
• Bachelor's degree in Instructional Design, Learning Technology, Organizational Development, Communications, Business, Information Systems or a related field; equivalent experience may be considered
• Experience in creating eLearning for enterprise software applications, business systems, ERP, CRM, HCM or operational technology platforms
• Strong understanding of instructional design frameworks, adult learning principles and performance improvement strategies
• Proficiency with eLearning development tools such as Articulate Storyline, Articulate Rise, Camtasia, Adobe Creative Suite, Synthesia or similar tools
• Experience with digital adoption platforms such as WalkMe, SAP Enable Now or similar technologies
• Experience facilitating in-person and virtual training
• Experience collaborating with Subject Matter Experts to analyze workflows, document business processes, and create effective learning solutions
• Strong written and verbal communication skills for learner-facing materials and stakeholder collaboration
• Ability to analyze training effectiveness using learner feedback, business metrics, and system adoption data
• Ability to manage multiple projects and prioritize work based on deadlines and business needs

Responsibilities

• Review and refine systems training content to align with instructional design standards, business objectives, and learner needs while recommending improvements
• Partner with SMEs, Continuous Improvement teams, and stakeholders to analyze business processes and develop role-based learning solutions for enterprise systems and operational workflows
• Facilitate instructor-led and virtual training sessions and adapt delivery based on audience needs, engagement and skill level
• Design and develop eLearning, videos, simulations, job aids, user guides and other learning resources that support employee performance and business system adoption
• Develop digital adoption content and embedded performance support resources using platforms such as SAP Enable Now, WalkMe or similar tools to guide users within business systems and workflows
• Maintain and organize digital learning content, standards, metadata and governance practices to ensure quality, scalability and ease of access
• Support system implementations, upgrades, and business process changes through training development, communications support, learner readiness activities, and adoption planning
• Support Super User program enablement through resource development, training facilitation, and ongoing performance support
• Evaluate learning effectiveness, adoption metrics, learner feedback, and performance data to identify improvement opportunities and recommend actions

Skills

Instructional design

Adult learning

Performance improvement

eLearning development

Training facilitation

Stakeholder collaboration

Communication skills

Education

Instructional Design degree

Learning Technology degree

Organizational Development degree

Communications degree

Business degree

Information Systems degree

Tools

Articulate Storyline

Articulate Rise

Camtasia

Adobe Creative Suite

Synthesia

WalkMe

SAP Enable Now

Job description

The Systems Training & Digital Adoption Specialist designs, develops and delivers learning solutions that drive adoption of business systems and operational processes. This role partners with Continuous Improvement and Subject Matter Experts (SMEs) to create role-based training, digital adoption content and performance support resources that improve employee readiness, system proficiency and business performance. The position supports technology implementations, process changes and continuous improvement initiatives through effective learning design and user enablement.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Essential Job Functions

The Systems Training & Digital Adoption Specialist reports to the Business Systems Training Manager within the Talent Development team and supports employee readiness, business system adoption, and digital enablement initiatives across the organization. This position develops eLearning and performance support solutions, manages digital adoption content, contributes to Super User program enablement, and partners with SMEs to improve system proficiency and operational performance. The role leverages technology, data, and instructional design best practices to improve the learner experience and business outcomes.

• Reviews and refines systems training content to align with instructional design standards, business objectives, and learner needs while recommending improvements
• Partners with SMEs, Continuous Improvement teams, and stakeholders to analyze business processes and develop role-based learning solutions for enterprise systems and operational workflows
• Facilitates instructor-led and virtual training sessions and adapts delivery based on audience needs, engagement and skill level
• Designs and develops eLearning, videos, simulations, job aids, user guides and other learning resources that support employee performance and business system adoption
• Develops digital adoption content and embedded performance support resources using platforms such as SAP Enable Now, WalkMe or similar tools to guide users within business systems and workflows
• Maintains and organizes digital learning content, standards, metadata and governance practices to ensure quality, scalability and ease of access
• Supports system implementations, upgrades, and business process changes through training development, communications support, learner readiness activities, and adoption planning
• Supports Super User program enablement through resource development, training facilitation, and ongoing performance support
• Evaluates learning effectiveness, adoption metrics, learner feedback, and performance data to identify improvement opportunities and recommend actions

Basic Qualifications

• Minimum three years of experience designing and developing learning solutions in a corporate, technical, software or business systems environment
• Bachelor's degree in Instructional Design, Learning Technology, Organizational Development, Communications, Business, Information Systems or a related field; equivalent experience may be considered
• Experience in creating eLearning for enterprise software applications, business systems, ERP, CRM, HCM or operational technology platforms
• Strong understanding of instructional design frameworks, adult learning principles and performance improvement strategies
• Proficiency with eLearning development tools such as Articulate Storyline, Articulate Rise, Camtasia, Adobe Creative Suite, Synthesia or similar tools
• Experience with digital adoption platforms such as WalkMe, SAP Enable Now or similar technologies
• Experience facilitating in-person and virtual training
• Experience collaborating with Subject Matter Experts to analyze workflows, document business processes, and create effective learning solutions
• Strong written and verbal communication skills for learner-facing materials and stakeholder collaboration
• Ability to analyze training effectiveness using learner feedback, business metrics, and system adoption data
• Ability to manage multiple projects and prioritize work based on deadlines and business needs

Total Rewards & Compensation

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. EEOC.

Minimum Pay Rate

USD $80,000.00/Yr.

Maximum Pay Rate

USD $110,000.00/Yr.