Digital Adoption & Change Lead - Onsite NY

Trigyn Technologies Limited; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Trigyn Technologies, Inc. is seeking a Digital Change & Adoption Manager to lead end-to-end change, training, and communications for a major digital platform rollout.

The role focuses on user adoption, behavioral change, and embedding digital solutions into existing workflows across Headquarters and field operations. The position aims to shift from project-based delivery to a stable, user-centric operational service within the Information Management Unit, providing ongoing capability to

Qualifications

• 7-10+ years of experience in change management, training, or digital adoption roles.
• Proven track record delivering end-to-end change initiatives for digital or system implementations.
• Strong experience in training design and delivery, content creation (job aids, guides, videos), stakeholder engagement and communications.
• Ability to simplify complex systems into user-friendly guidance.
• Experience working in global, decentralized, or multicultural environments preferred.
• Familiarity with structured change methodologies (e.g., Prosci, ADKAR) is an asset.

Responsibilities

• Design and execute end-to-end change management strategies for digital platform rollouts.
• Conduct stakeholder analysis, impact assessments, and readiness evaluations.
• Develop and implement adoption plans tailored to diverse global user groups.
• Monitor adoption metrics and proactively address resistance or low engagement.
• Design and deliver role-based training programs (virtual, in-person, and self-paced).
• Create high-quality learning materials, including - Job aids and quick reference guides, step-by-step user manuals, training decks and facilitator guides, short-form training videos and walkthroughs etc.
• Develop and execute clear, user-centric communication plans.
• Create multi-channel communications (emails, intranet, webinars, announcements).
• Establish mechanisms for user feedback, lessons learned, and continuous improvement.
• Analyze feedback and usage data to refine training, communications, and processes.
• Track risks related to adoption, training, and user readiness.
• Provide regular updates on adoption progress, challenges, and mitigation actions.

Skills

Change management

Training design

Stakeholder engagement

Analytics

Communication planning

Education

PMP

Tools

ITIL

Prosci

ADKAR

Job description

Trigyn Technologies, Inc. is seeking a Digital Change & Adoption Manager to lead end-to-end change, training, and communications for a major digital platform rollout.

The role focuses on user adoption, behavioral change, and embedding digital solutions into existing workflows across Headquarters and field operations. The position aims to shift from project-based delivery to a stable, user-centric operational service within the Information Management Unit, providing ongoing capability to