Digital Account Executive - Remote

TTEC Digital; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

Join a forward-thinking company as an Account Executive, where you'll leverage your extensive sales expertise to drive digital transformation and enhance customer experiences. In this dynamic role, you'll collaborate with internal experts to deliver innovative solutions, build lasting client relationships, and lead efforts to acquire new customers. With a focus on strategy and technology, you'll play a pivotal role in shaping the future of customer engagement. This position offers a competitive salary and a chance to be part of a recognized workplace that values diversity and inclusion, ensuring you thrive in a supportive environment.

Benefits

Medical, Dental, Vision

Tax-advantaged Health Care Accounts

Financial and Income Protection Benefits

Paid Time Off (PTO)

Wellness Time Off

Qualifications

• 10+ years of direct sales experience in PaaS, SaaS, or Professional Services.
• Experience in selling CX/contact center marketplace services and technology.

Responsibilities

• Grow understanding of cloud contact center technology and digital CX strategy.
• Oversee the full sales process from prospecting to closing.

Skills

Direct Sales Experience

Cloud Contact Center Technology

Customer Experience Strategy

Relationship Building

Consultative Selling

Education

Bachelor's Degree

Relevant Certifications

Tools

CRM Software

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As an Account Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.

What You’ll be Doing

Looking to make an impact on a global organization as a digital sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our best-in-class integrated omnichannel tech stack to promote digital transformation within the customer experience and position our customer engagement strategy beyond just omni channel technology. You'll achieve success through partnering with internal subject matter experts and incorporating next level technology and services into your conversations including consulting, big data analytics, virtual agents, AI and Intelligent Automation. Applying your enthusiasm for sales and reaching for amazing for clients, you'll lead efforts to acquire new customers and increase revenue through demand creation, channel engagement, managing pipelines and closing sales.

Reporting to Group Vice President, Sales. You'll impact the business through building lasting client relationships and partnering alongside multiple team members to increase revenue.

During a Typical Day, You'll

1. Grow your in-depth understanding of cloud contact center technology, including digital CX Strategy inclusive of the TTEC Digital portfolio of complimentary products and services.
2. Support all stages of the sales process as you work with multiple team members using your collaborative leadership approach and strategic planning to achieve sale goals and quotas.
3. Bring your expertise at promoting relationships with decision makers in client organizations, securing new business, new client accounts to maximize the value delivered by TTEC's services.
4. Oversee the full life cycle of the sales process from prospecting to closing while maintaining an accurate forecast with our CRM.
5. Be the trusted advisor to client prospects in offering solutions using effective sales strategies by demonstrating an understanding of their goals, urgencies, and customer experience challenges.

What You Bring to the Role

1. 10+ years direct sales experience selling PaaS, SaaS and or Professional Services.
2. Previous experience selling CX/contact center marketplace services and technology.
3. Develop and grow C-level and senior relationships within target client organizations and influence purchase and buying decisions focused on Customer Experience.
4. Meet, sell, and close enterprise accounts while identifying new ones.
5. Comfortable working solely and as part of a team in an evolving environment.
6. Team building and nurturing an inclusive learning environment.

What you can expect

The anticipated starting salary range for individuals expressing interest in this position is $140,000-$170,000. This position also is eligible to participate in a sales incentive plan. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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