Diesel Service Advisor - Career Growth & Customer Focus

Corbitt-Partners-LL; Kenly (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Career advancement

Team environment

Full-time employment

Job summary

Kenly 95 Petro Travel Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.

As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service

Qualifications

• Experience in a diesel service or automotive service environment preferred.
• Strong customer service and communication skills.
• Familiar with service management software and documentation.

Responsibilities

• Greet and assist customers professionally, assessing their service needs.
• Accurately document repair orders and service requests.
• Communicate with technicians to coordinate repairs, maintenance, and schedules.
• Provide clear, timely updates to customers on repair status, timelines, and costs.
• Recommend additional services based on vehicle condition and customer needs.
• Maintain detailed service records and ensure accurate documentation in management systems.
• Support shop workflow to maximize efficiency and customer satisfaction.
• Deliver consistent, high-quality service that builds trust and repeat business.

Skills

Customer service

Communication

Problem solving

Documentation

Multi-tasking

Computer literacy

Tools

Service management software

Job description

Kenly 95 Petro Travel Center is hiring a Diesel Service Advisor / Service Writer to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.

As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service