Auto Service Advisor: Customer-First, Fast-Paced

DONNYS AUTOMOTIVE LLC; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

DONNYS AUTOMOTIVE LLC in Albuquerque, NM is seeking a motivated Service Advisor to connect customers with our technicians. This role is key to making sure every vehicle receives the proper care.

Join a supportive team that values your contributions while delivering excellent service to our customers. With a focus on satisfaction, you'll help manage vehicle repairs and ensure high standards are met.

We offer benefits including employee discounts, health insurance, and a chance to grow with us.

Qualifications

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong knowledge of automotive repair and maintenance services.
• Proficient with service management software and basic computer skills.

Responsibilities

• Greet customers and document service needs accurately.
• Communicate repair recommendations clearly to customers.
• Coordinate with technicians for timely vehicle repairs.
• Provide repair order updates and follow up with customers.
• Upsell services based on inspections and guidelines.
• Process invoices, payments, and warranty claims accurately.

Skills

Customer service mindset

Automotive knowledge

Communication skills

Multitasking

Tools

Service management software

Job description

DONNYS AUTOMOTIVE LLC in Albuquerque, NM is seeking a motivated Service Advisor to connect customers with our technicians. This role is key to making sure every vehicle receives the proper care.

Join a supportive team that values your contributions while delivering excellent service to our customers. With a focus on satisfaction, you'll help manage vehicle repairs and ensure high standards are met.

We offer benefits including employee discounts, health insurance, and a chance to grow with us.