Engine Technical Support Specialist

MRA Recruiting Services; Town of Oconomowoc (WI); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Engine Power is seeking an Engine Technical Support Specialist to troubleshoot engines, handle customer inquiries, and perform hands-on repairs in shop or customer sites. The role includes training others and driving improvement projects.

You will work across diesel/gasoline/LPG, hybrid and electric solutions, with a collaborative team focused on growth and professional development.

Qualifications

• High school diploma or GED required or equivalent experience.
• 5 years of technical service experience preferred.
• 3 years of internal combustion engine repair experience.
• Strong mechanical aptitude and familiarity with computer-based tools.

Responsabilités

• Handle technical and parts inquiries via phone and email.
• Manage service tickets and prioritize needs, including unit-down issues.
• Perform hands-on engine repairs in shop or at customer sites.
• Conduct product training sessions, combining presentation skills with hands-on instruction.
• Participate in continuous improvement and assist with product testing and design.
• Support warranty claims and manage service work orders.

Connaissances

Mechanical aptitude

Microsoft Office

Troubleshooting

Customer support

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Job Title: Engine Technical Support Specialist

Customer & Dealer Support | Industrial Engines | Mechanical Troubleshooting

About Us

Engine Power is a dynamic team of professionals dedicated to designing, assembling, selling, and supporting innovative power solutions - mechanical (diesel/gasoline/LPG engines) and electric (battery and hybrid) systems for non-road applications. We value integrity, accountability, proactivity, positivity, and professionalism, making us a rewarding and supportive workplace for individuals eager to make a difference.

The Opportunity - What Makes This Role Unique?

The Engine Technical Support Specialist* role goes beyond the typical mechanic position. As an Engine Technical Service Specialist, you'll take on a wide variety of responsibilities, including hands-on engine repairs, technical problem-solving, product training, and continuous improvement initiatives, ensuring variation in your day.

• Ownership of Projects: Take charge of service tickets, drive improvement projects, and contribute to designing innovative product solutions.
• Diverse Technical Challenges: Work with traditional diesel/gasoline/LPG engines, hybrid and electric solutions.
• Continuous Growth & Learning: Build your expertise through hands-on repairs, testing, and product training - for yourself and others.
• Collaborative Culture: Thrive in a team that values positivity, professional development, and mutual support.
• Dynamic Work Environment: Engage in both in-shop and on-site repairs, application testing, and advanced diagnostics.

Key Responsibilities

• Handle technical and parts inquiries via phone and email.
• Manage assigned service tickets and prioritize critical needs, such as unit-down situations.
• Perform hands-on engine repairs in our shop or at customer sites.
• Conduct product training sessions, combining presentation skills with hands-on instruction.
• Participate in continuous improvement efforts and assist with product testing and design.
• Support warranty claims and manage service work orders effectively.

Qualifications

• High school diploma or equivalent GED.
• 5 years of technical service experience (preferred).
• 3 years of internal combustion engine repair experience.
• Strong mechanical aptitude and familiarity with computer-based tools (e.g., Microsoft Office).

Travel Requirements

• Travel as needed to customer sites or other locations. (Around 10%)

Why Join Engine Power?

At Engine Power, you won't just have a job—you'll have a career. From opportunities to innovate to a team that feels like family, we're dedicated to helping you succeed. If you're passionate about solving complex challenges and advancing your technical skills, this is the place for you.

Next Steps

If this sounds like a match for you, we'd love to hear from you!

*Internal name of this role is Technical Service Specialist