DIAL Adviser (Disability Information & Advice Line)

DISABILITY CORNWALL AND THE ISLES OF SCILLY; Kansas; Hybrid; USD 34,000 - 45,000; Full time

Job summary

disAbility Cornwall & Isles of Scilly is recruiting an Adviser to provide accessible, impartial information and rights‑based advice to disabled people, carers and families. You will help clients understand their rights, explore options, complete forms, and refer to specialist services as needed.

Advice will be offered by phone, email, video call, and in person, with a focus on independent living and keeping accurate records within our user-led organisation.

Qualifications

• Experience in advice or rights-based roles.
• Knowledge of welfare entitlements, especially for disabled people and carers.
• Strong communication and organisational skills.
• Proficient with Microsoft Outlook.
• Ability to work independently and as part of a team.

Responsibilities

• Offer advice and support via phone, email, and video calls, on Money & Welfare Entitlements.
• Advise on Housing & Home Environment and Rights & Discrimination.
• Refer clients to internal and external services, ensuring high-quality outcomes.
• Develop and maintain accessible information resources for clients and staff.
• Stay informed about relevant benefits, legislation, and training opportunities.
• Maintain accurate client records on our case management system and follow up to ensure positive outcomes.

Skills

Advice experience

Welfare entitlements knowledge

Communication skills

Organisational skills

Outlook

Job description

Role Purpose

As a DIAL Adviser within the disAbility Cornwall & Isles of Scilly core team, you will provide accessible, impartial and person-centred information and advice to disabled people, people living with long-term health conditions, carers, and their families.

Role Purpose

You will help people understand their rights, explore their options, and access the support and services available to them. Enquiries may relate to welfare benefits, rights and entitlements, housing, employment, health and social care, community support, wellbeing or other issues affecting a person’s independence, caring role or quality of life.

You will take time to understand each person’s circumstances and provide clear and accurate information that enables them to make informed decisions. This may include identifying potential entitlements, helping someone navigate complex systems, completing forms, making referrals, or connecting them with specialist services where appropriate.

Advice will be provided by telephone, email, video call, and face-to-face, depending on the person’s circumstances and access needs. You will manage a varied caseload while maintaining accurate records, following relevant advice‑quality standards and ensuring every person receives a welcoming, respectful, and empowering service.

Key Responsibilities

Offer advice and support via phone, email, and video calls, on:

• Money & Welfare Entitlements
• Housing & Home Environment
• Rights & Discrimination
• Training, Volunteering & Employment
• Social & Leisure Opportunities
• Independent Living & Equipment
• Health & Wellbeing
• Refer clients to internal and external services, ensuring high-quality outcomes.
• Develop and maintain accessible information resources for clients and staff.
• Stay informed about relevant benefits, legislation, and training opportunities.
• Maintain accurate client records on our case management system and follow up to ensure positive outcomes.

Essential Skills And Experience

• Experience in advice or rights-based roles.
• Knowledge of welfare entitlements, especially for disabled people and carers.
• Strong communication and organisational skills.
• Proficient user of Microsoft packages specifically outlook.
• Ability to work both independently and as part of a team.

Desirable Skills / Experience

• Experience working with disabled people or those facing daily challenges.
• Familiarity with the Equality Act (2010) and the Care Act (2014).

About Us

disAbility Cornwall & Isles of Scilly is a disabled people’s user-led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Values

Our Values Represent What Is Important To Us As An Independent, User-led Organisation. They Guide Our Actions And Behaviours As We Work Together Towards Our Vision Of ‘A Fully Inclusive Society, With Equity Of Opportunity For All’

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.