Support Broker

DISABILITY CORNWALL AND THE ISLES OF SCILLY; Kansas; On-site; USD 32,000 - 46,000; Full time

Job summary

DISABILITY CORNWALL AND THE ISLES OF SCILLY is seeking a Support Broker to provide personalised care coordination for clients, connecting them with health and social care resources. The role focuses on advocacy, case management, and community integration, handling a caseload and collaborating across multidisciplinary teams.

Applicants should demonstrate empathy, strong organisational skills, and proficiency with Microsoft Office and case management systems.

Qualifications

• Experience coordinating care and advocacy for clients.
• Strong communication with clients, teams, and external organisations.
• Ability to manage multiple cases and adapt to priorities.

Responsibilities

• Design and implement personalised care plans with clients.
• Advocate for clients to meet needs with external organisations.
• Maintain regular contact and progress cases from referral to closure.
• Coordinate services such as housing support and welfare benefits.
• Build relationships with internal and external partners to ensure smooth referrals.

Skills

Organisation & Time Management

Communication

Empathy & Sensitivity

Technology Proficiency

Team Player

Tools

Microsoft Office

Case management systems

Job description

Role Purpose

The Support Broker provides personalised support to individuals, helping them access care, resources, and community connections to maintain independence. This role involves working with clients, professionals and organisations to coordinate and deliver tailored solutions that address health and social care needs, independence, choice, and control.

Key Responsibilities

Client Support

• Work with individuals to design and implement personalised care plans.
• Advocate for clients with external organisations to ensure needs are met.
• Maintain regular communication with clients, progressing cases from referral to closure.
• Facilitate community integration and sustainability of support for clients.

Coordination and Administration

• Manage a caseload of 30-60 clients, adapting to changing priorities.
• Attend and represent the organisation in multidisciplinary team meetings.
• Use a case management system to document client interactions and monitor progress.
• Coordinate services such as housing support, welfare benefits, and independent living aids.

Collaboration

• Build relationships with internal and external partners, including VCSE organisations, statutory services, and care providers.
• Ensure seamless communication and referrals between stakeholders to meet client needs effectively.

Problem-Solving

• Identify creative, alternative solutions to traditional care models.
• Leverage available resources like grants and funded services to enhance client outcomes.

Essential Skills And Attributes

• Organisation & Time Management: Ability to manage multiple tasks, prioritise effectively, and adapt to changes.
• Communication: Strong verbal and written skills to liaise with clients, teams, and external organisations.
• Empathy & Sensitivity: Demonstrates compassion and understanding towards diverse client needs.
• Technology Proficiency: Experienced with Microsoft Office and case management systems.
• Team Player: Collaborative and supportive in multidisciplinary settings.

Join us to make a meaningful difference in the lives of people in Cornwall!

About Us

Humans Cornwall is an independent service under the umbrella of disAbility Cornwall & Isles of Scilly. It works within the health system in collaboration with various partners to support people at risk of hospital admission, or upon their discharge. We deliver personalised and holistic support at this time in conjunction with internal and external providers.

disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Values

Our Values Represent What Is Important To Us As An Independent, User-led Organisation. They Guide Our Actions And Behaviours As We Work Together Towards Our Vision Of ‘A Fully Inclusive Society, With Equity Of Opportunity For All’

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.