Diagnostics Solutions Delivery Project Manager

BD Mexico; Sparks Corner (MD); On-site; USD 105,000 - 168,000; Full time

Job summary

Waters Corporation is seeking a Solution Delivery Project Manager to lead Clinical Laboratory Customer Implementation from contract signature to project closure. The role emphasizes data collection, risk management, and customer-focused reporting using Smartsheet, Salesforce, ServiceMax and SAP.

The position requires a BA/BS in a life sciences, business, or engineering field, 3+ years of lab or technical PM experience, and up to 50% travel.

Qualifications

• Bachelor's degree in life sciences, business or engineering.
• 3+ years clinical laboratory experience or equivalent.
• PM experience in a technical or laboratory customer environment.
• Demonstrated understanding of US Clinical Laboratory Diagnostics or Healthcare Industry.
• Knowledge of Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA).
• Willingness to travel up to 50%.

Responsibilities

• Developing and communicating the holistic project plan to the project team, internal leadership, and customer stakeholders.
• Assembling and maintaining the project schedule.
• Hosting regular meetings with internal & external project teams to monitor progress.
• Regularly updating internal stakeholders on project status, trends, and forecasts.
• Maintaining accurate and timely project data inputs on a weekly basis.
• Advising the customer on managing organizational change (Change Management).
• Manage and communicate project risks impacting the project or organization.
• Engage local sales and service teams to underpin a sustainable product placement.
• Participate in continuous improvement sessions to further professionalize the Solutions Delivery team.
• Coordinate project resource availability and allocations with appropriate teams.
• Interface effectively with Waters departments to manage cross-functional processes and resolve issues impacting customers.
• Supports sales partners’ efforts to attain business objectives.
• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
• Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits.

Skills

Leadership

Communication

PM Methodologies

Travel up to 50%

Education

Bachelor's degree in life sciences, business or engineering

Job description

Waters Corporation is seeking a Solution Delivery Project Manager to lead Clinical Laboratory Customer Implementation from contract signature to project closure. The role emphasizes data collection, risk management, and customer-focused reporting using Smartsheet, Salesforce, ServiceMax and SAP.

The position requires a BA/BS in a life sciences, business, or engineering field, 3+ years of lab or technical PM experience, and up to 50% travel.