Clinical Lab Project Delivery Lead

Becton Dickinson NA; Sparks Corner (MD); On-site; USD 83,000 - 133,000; Full time

Job summary

Waters is seeking a Solution Delivery Associate Project Manager to support improving team capabilities across data analysis, analytics and project coordination. You will work with Smartsheet, Salesforce, ServiceMax and SAP to publish reports and dashboards that drive project KPIs and goals.

This role covers clinical laboratory customer implementation from contract signature to project closure and involves coordinating risk, issues, and changes, plus travel up to 50%.

Qualifications

• Bachelor's degree in life sciences, business or engineering.
• 1+ years clinical laboratory experience or equivalent.
• Project management experience in a technical or laboratory customer environment.
• Demonstrated understanding of US Clinical Laboratory Diagnostics or Healthcare Industry.
• Knowledge of Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA).
• Proven leadership abilities with accomplishments demonstrated in cross-functional projects, teams, and programs.
• Excellent interpersonal skills, including strong internal/external communication and presentation skills.
• Proficiency in risk and escalation management and conflict resolution.
• Ability and willingness to travel up to 50% of the time.

Responsibilities

• Developing and communicating the wholistic project plan to the project team, internal leadership, and customer stakeholders.
• Assembling and maintaining the project schedule.
• Hosting regular meetings with internal & external project teams to monitor & control progress.
• Regularly updating internal stakeholders on project status, trends, and forecasts.
• Maintaining accurate and timely project data inputs on a weekly basis.
• Advising the customer on managing organizational change (Change Management).
• Manage and communicate project risks impacting the project or organization.
• Engage local sales and service teams to underpin a sustainable product placement.
• Participate in continuous improvement sessions to further professionalize the Solutions Delivery team.
• Coordinate project resource availability and allocations with appropriate teams.
• Customer Experience Management responsibilities include, but are not limited to:Interface effectively with the different Waters departments to manage cross-functional processes and resolve issues impacting customers.Supports sales partners' efforts to attain business objectives.Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits.

Skills

Project management

Cross-functional collaboration

Leadership abilities

Communication skills

Risk management

Change Management

Travel up to 50%

Education

Bachelors degree in life sciences

Tools

Smartsheet

Salesforce

ServiceMax

SAP

Job description

Waters is seeking a Solution Delivery Associate Project Manager to support improving team capabilities across data analysis, analytics and project coordination. You will work with Smartsheet, Salesforce, ServiceMax and SAP to publish reports and dashboards that drive project KPIs and goals.

This role covers clinical laboratory customer implementation from contract signature to project closure and involves coordinating risk, issues, and changes, plus travel up to 50%.