Clinical Lab Solutions Delivery Manager

BD; Glencoe (KY); On-site; USD 105,000 - 168,000; Full time

Job summary

Waters Corporation is seeking a Solution Delivery Project Manager to lead Clinical Laboratory Customer Implementations from contract through closure, with additional focus on process improvement and data analytics using Smartsheet, Salesforce, ServiceMax, and SAP.

You’ll drive schedules, deliverables, and executive reporting while coordinating with sales and service teams to ensure successful product placement.

Qualifications

• Bachelor’s degree in life sciences, business or engineering.
• 3+ years clinical laboratory experience or equivalent.
• Project management experience in a technical or laboratory customer environment.
• Knowledge of US Clinical Laboratory Diagnostics or Healthcare Industry.

Responsibilities

• Developing and communicating the wholistic project plan to the project team, internal leadership, and customer stakeholders.
• Assembling and maintaining the project schedule.
• Hosting regular meetings with internal & external project teams to monitor & control progress.
• Regularly updating internal stakeholders on project status, trends, and forecasts.
• Maintaining accurate and timely project data inputs on a weekly basis.
• Advising the customer on managing organizational change (Change Management).
• Manage and communicate project risks impacting the project or organization.
• Engage local sales and service teams to underpin a sustainable product placement.
• Participate in continuous improvement sessions to further professionalize the Solutions Delivery team.
• Coordinate project resource availability and allocations with appropriate teams.
• Interface effectively with the different Waters departments to manage cross-functional processes and resolve issues impacting customers.
• Supports sales partners’ efforts to attain business objectives.
• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
• Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits.

Skills

Leadership

Communication

Risk management

Project management

Travel 50%

Education

Bachelor's degree in life sciences, business or engineering

Tools

Smartsheet

Salesforce

ServiceMax

SAP

Job description

Waters Corporation is seeking a Solution Delivery Project Manager to lead Clinical Laboratory Customer Implementations from contract through closure, with additional focus on process improvement and data analytics using Smartsheet, Salesforce, ServiceMax, and SAP.

You’ll drive schedules, deliverables, and executive reporting while coordinating with sales and service teams to ensure successful product placement.