Diagnostics Field Service Engineer – Immunoassay Pro (KC)

DiaSorin; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Wellbeing programs

Job summary

Diasorin in the United States seeks a Field Service Engineer to provide preventative maintenance, retrofit installation, troubleshooting and repair for customers across Kansas City and surrounding areas.

This regular full-time role requires 2+ years in biomedical equipment or field service, a valid driver’s license, strong communication, and the ability to work independently while following GMP and safety policies.

Qualifications

• Requires AA degree and 2+ years field service/biomedical equipment experience.
• Ability to perform preventive maintenance and troubleshooting with manuals.
• Knowledge of cGMPs and GLP techniques.
• Basic electronics knowledge and medical terminology.
• Familiarity with immunology and immunoassay concepts.
• Strong communication and organizational skills.
• Proficient with MS Word, Excel, and Google Suite.

Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service report's according to process.
• Maintain good work habits.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and apply the appropriate procedures pertaining to: Timecards completed daily; Service reports completed daily; Service software synch twice daily; Expense reports completed weekly; Timely and accurate return of used spare parts; On-time completion of all Smart training and technical requirements; Prompt response to all forms of communication from headquarters, customers, and co-workers
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
• Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin's safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies.
• Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.

Skills

Verbal communication

Interpersonal skills

Written communication

Self-Starter

Education

AA Degree in Laboratory Technician or Electronics/Engineering Technician

Tools

MS Word

Excel

Google Suite

Job description

Diasorin in the United States seeks a Field Service Engineer to provide preventative maintenance, retrofit installation, troubleshooting and repair for customers across Kansas City and surrounding areas.

This regular full-time role requires 2+ years in biomedical equipment or field service, a valid driver’s license, strong communication, and the ability to work independently while following GMP and safety policies.