Field Service Engineer (Kansas City)

DiaSorin; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Wellbeing programs

Job summary

Diasorin in the United States seeks a Field Service Engineer to provide preventative maintenance, retrofit installation, troubleshooting and repair for customers across Kansas City and surrounding areas.

This regular full-time role requires 2+ years in biomedical equipment or field service, a valid driver’s license, strong communication, and the ability to work independently while following GMP and safety policies.

Qualifications

• Requires AA degree and 2+ years field service/biomedical equipment experience.
• Ability to perform preventive maintenance and troubleshooting with manuals.
• Knowledge of cGMPs and GLP techniques.
• Basic electronics knowledge and medical terminology.
• Familiarity with immunology and immunoassay concepts.
• Strong communication and organizational skills.
• Proficient with MS Word, Excel, and Google Suite.

Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service report's according to process.
• Maintain good work habits.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and apply the appropriate procedures pertaining to: Timecards completed daily; Service reports completed daily; Service software synch twice daily; Expense reports completed weekly; Timely and accurate return of used spare parts; On-time completion of all Smart training and technical requirements; Prompt response to all forms of communication from headquarters, customers, and co-workers
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
• Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin's safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies.
• Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.

Skills

Verbal communication

Interpersonal skills

Written communication

Self-Starter

Education

AA Degree in Laboratory Technician or Electronics/Engineering Technician

Tools

MS Word

Excel

Google Suite

Job description

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Field Service Engineer (Kansas City)

Location: Kansas City

Country: United States

Employment type: Regular Full Time

Req ID: 7986

Job Category: After Market Service

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Engineer, Field Service I provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Job Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service report's according to process.
• Maintain good work habits.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and apply the appropriate procedures pertaining to:
  • Timecards completed daily
  • Service reports completed daily
  • Service software synch twice daily
  • Expense reports completed weekly
  • Timely and accurate return of used spare parts
  • On-time completion of all Smart training and technical requirements
  • Prompt response to all forms of communication from headquarters, customers, and co-workers
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
• Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
• Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin's safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies.
• Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Participate in formal and informal training required to increase skills to meet work expectations.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.

Education, Experience and Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent required
• 2+ Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience required
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer's manual and with minimal support
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology
• Some knowledge and understanding of basic immunology and immunoassay technology
• Ability to explain correct operation of equipment
• Self-Starter that requires minimal supervision on specific field tasks
• Excellent verbal, interpersonal and written skills
• Ability to handle multiple activities in a professional mannerQuality and detail oriented
• Skill in using MS Word and Excel; familiarity with Google Suite

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required

Travel Requirements

• 80-85%
• The territory includes Kansas City, mid-Missouri, Jefferson City, and Fort Leonard Wood.

What we offer

The hiring range for this position is $70,000-$95,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail].