DFW Market Manager: Lead Multi-Location Collision Repair

Boyd Group; Texas; On-site; USD 120,000 - 150,000; Full time

Job summary

The Market Manager at The Boyd Group is responsible for the operation and results of multiple locations within a designated area, including operations, development, and profitability. You will lead and mentor the team, drive customer satisfaction, and ensure SOPs and safety procedures are followed.

Responsibilities include recruiting and coaching staff, coordinating with location GMs, monitoring performance, and supporting external marketing and growth initiatives to meet the area business plan.

Qualifications

• Minimum of five years collision repair industry.
• Minimum of three years of management ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Responsibilities

• Ensure consistent execution of WOW plan for all locations.
• Manage activities of all locations within the designated market with General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Coach staff and ensure SOPs are followed; document performance variances.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving concerns.
• Promote safe, clean working conditions and review safety audits.
• Work with corporate staff to achieve market growth and reporting goals.
• Review location performance with managers and provide coaching.

Skills

Financial statements literacy

Estimating experience

Education

Five years collision repair industry

ICAR Platinum certification

Estimating license (where applicable)

Job description

The Market Manager at The Boyd Group is responsible for the operation and results of multiple locations within a designated area, including operations, development, and profitability. You will lead and mentor the team, drive customer satisfaction, and ensure SOPs and safety procedures are followed.

Responsibilities include recruiting and coaching staff, coordinating with location GMs, monitoring performance, and supporting external marketing and growth initiatives to meet the area business plan.