Market Manager - DFW Area

Boyd Group; Texas; On-site; USD 120,000 - 150,000; Full time

Job summary

The Market Manager at The Boyd Group is responsible for the operation and results of multiple locations within a designated area, including operations, development, and profitability. You will lead and mentor the team, drive customer satisfaction, and ensure SOPs and safety procedures are followed.

Responsibilities include recruiting and coaching staff, coordinating with location GMs, monitoring performance, and supporting external marketing and growth initiatives to meet the area business plan.

Qualifications

• Minimum of five years collision repair industry.
• Minimum of three years of management ICAR Platinum certification preferred.
• Estimating license if applicable in the state.

Responsibilities

• Ensure consistent execution of WOW plan for all locations.
• Manage activities of all locations within the designated market with General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Coach staff and ensure SOPs are followed; document performance variances.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving concerns.
• Promote safe, clean working conditions and review safety audits.
• Work with corporate staff to achieve market growth and reporting goals.
• Review location performance with managers and provide coaching.

Skills

Financial statements literacy

Estimating experience

Education

Five years collision repair industry

ICAR Platinum certification

Estimating license (where applicable)

Job description

Dallas, Texas

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with the individual locations' General Managers.
• Monitor capture rates to insure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
• Be the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team building activities as requested.
• Promote safe, clean working conditions; review audits and safety records of their locations.
• Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
• Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
• Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
• Contact all claims managers and dealer accounts on a monthly basis (minimum).
• Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Ensure that stores are responsive to clients in a timely manner.

Education and/or Experience Required

• Minimum of five years collision repair industry
• Minimum of three years of management ICAR Platinum certification preferred Estimating license if applicable in the state

Required Skills/Abilities

• Ability to read and understand financial statements
• Extensive estimating experience

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

• SALARY $120,000 - $150,000 / Year Compensation is commensurate with skill, education and experience.
• Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.