DEX Service Delivery Lead: Proactive Endpoint Automation

Bright Brains Information Technology; Jersey City (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

A growing global technology consulting firm is seeking a DEX Service Delivery Lead to manage automated Nexthink workflows and improve endpoint management for enterprise customers. Ideal candidates will have over 4 years of experience in Endpoint Management, advanced skills in PowerShell and Nexthink, and a strong focus on proactive solutions. This position requires excellent communication and leadership skills, with an opportunity to significantly impact the customer experience in a fast-paced environment.

Qualifications

• 4+ years of experience in Endpoint Management or Digital Experience Management.
• Strong hands-on Nexthink experience including analytics, dashboards, and automation.
• Advanced PowerShell scripting and automation expertise.

Responsibilities

• Build and manage automated Nexthink remediation workflows.
• Reduce support tickets and MTTR through proactive endpoint automation.
• Develop dashboards reporting on experience KPIs and SLA performance.

Skills

Endpoint Management

Nexthink

PowerShell scripting

Windows endpoint management

Analytical skills

Communication skills

Tools

Intune

SCCM

AD

GPO

Job description

A growing global technology consulting firm is seeking a DEX Service Delivery Lead to manage automated Nexthink workflows and improve endpoint management for enterprise customers. Ideal candidates will have over 4 years of experience in Endpoint Management, advanced skills in PowerShell and Nexthink, and a strong focus on proactive solutions. This position requires excellent communication and leadership skills, with an opportunity to significantly impact the customer experience in a fast-paced environment.