DEXOps Architect: IT Workflow Transformation Leader

Nexthink; Massachusetts; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Hybrid work model

Unlimited vacation

Holidays & volunteering days

401(k) with company match

Professional training platforms

Parental leave

Job summary

Nexthink is seeking a DEXOps Architect embedded with customer IT leadership to transform how enterprises operate their IT infrastructure by embedding DEXOps into core workflows, delivering measurable operational improvements. You will partner with customer IT teams to identify, design, and deliver workflow transformations, drive adoption, and secure executive sponsorship for key processes.

The role emphasizes cross-functional collaboration with Product, Sales, and Customer Success to scale

Qualifications

• Background in Professional Services or Enterprise Architect roles
• ITIL certification (Foundation or higher) or equivalent IT governance knowledge
• Experience at a SaaS company in customer success, implementation, or post-sales engineering
• Experience leading organizational change initiatives or IT transformation programs
• MBA, engineering degree, or advanced IT certifications

Responsibilities

• Identify and deliver customer business workflows using DEXOps as the foundation.
• Conduct discovery sessions with customer IT leadership to understand processes, pain points, and dependencies.
• Design workflow transformations and drive adoption and alignment with IT operations.
• Lead structured quarterly health reviews with customer stakeholders to map dependencies and ownership.
• Mentor internal and customer teams on enterprise operations best practices.
• Collaborate with Product and Sales to align platform capabilities with customer workflows.

Skills

IT operating models

Change management

Stakeholder management

Executive communication

SaaS platforms

Enterprise architecture

Problem solving

Facilitation

Education

MBA

Engineering degree

IT certifications (advanced)

ITIL certification

Job description

Nexthink is seeking a DEXOps Architect embedded with customer IT leadership to transform how enterprises operate their IT infrastructure by embedding DEXOps into core workflows, delivering measurable operational improvements. You will partner with customer IT teams to identify, design, and deliver workflow transformations, drive adoption, and secure executive sponsorship for key processes.

The role emphasizes cross-functional collaboration with Product, Sales, and Customer Success to scale