Device Support Associate - Nights

Tampa General Hospital; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Tampa General Hospital, Inc. is seeking a Device Support Associate to ensure the functionality, safety, and availability of IT devices across the hospital.

You will troubleshoot hardware and software, manage inventory, and coordinate with vendors and clinical staff to resolve issues promptly. You will work with clinical teams to minimize downtime and support patient care through reliable technology, performing routine maintenance and participating in device lifecycle processes.

Qualifications

• High School Diploma or GED required.
• 1–2 years IT support experience in healthcare or clinical settings preferred.
• Familiar with Windows OS, mobile platforms, and basic networking; strong communication skills.

Responsibilities

• Provide on-site support for computers, printers, mobile devices, and local software in clinical and administrative areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Collaborate with IT and biomedical teams to resolve device issues.
• Maintain accurate records of device inventory, repairs, and replacements.
• Assist in onboarding and training staff on device usage and best practices.
• Ensure compliance with HIPAA and hospital IT policies and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Skills

Windows OS

Mobile platforms

Basic networking

Customer service

Communication

Independent work

Task prioritization

Ticketing systems

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

The Device Support Associate plays a critical role in ensuring the functionality, safety, and availability of IT devices throughout the hospital. This position supports end-users by troubleshooting hardware and software issues, maintaining inventory, and coordinating with vendors and clinical staff to ensure timely resolution of device-related concerns. The associate works closely with clinical teams to minimize downtime and ensure optimal patient care delivery through reliable technology.

Essential Functions:

• Provide on-site support for computers, label printers, mobile technology, standard/non-standard local software used in clinical and administrative areas.
• Perform routine maintenance, updates, and configuration of devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Collaborate with biomedical engineering and IT teams to resolve complex device issues.
• Maintain accurate records of device inventory, repairs, and replacements.
• Assist in onboarding and training hospital staff on device usage and best practices.
• Ensure compliance with hospital IT policies, HIPAA regulations, and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Education Qualifications:

• High School Diploma or GED

Experience Qualifications:

• 1-2 years of experience in IT support or healthcare technology environment.

Skills and Abilities:

• Familiarity with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar).