Night Healthcare Device Support Tech

Florida Health Sciences Center Tampa General Hospital; Tampa (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

The Tampa General Hospital is seeking a Device Support Associate for night shifts to ensure reliable IT devices across the campus. You will troubleshoot hardware and software, manage inventory, and collaborate with clinical staff to minimize downtime and support patient care.

Ideal candidates have 1–2 years in IT support within healthcare, knowledge of Windows OS and basic networking, strong communication, and experience with ticketing systems like ServiceNow or Remedy.

Qualifications

• High School Diploma or GED required.
• 1–2 years of IT support or healthcare tech experience.
• Familiar with Windows OS, mobile platforms, and basic networking.
• Strong customer service and communication skills.
• Experience with ticketing systems (e.g., ServiceNow, Remedy).

Responsibilities

• Provide on-site support for computers, printers, mobile devices, and software used in clinical and admin areas.
• Perform routine maintenance and configuration of devices.
• Respond to service requests via ticketing system, phone, or in person.
• Collaborate with biomedical engineering and IT teams to resolve device issues.
• Maintain accurate device inventory, repairs, and replacements.
• Assist in onboarding and training staff on device usage and best practices.
• Ensure compliance with IT policies, HIPAA, and safety standards.
• Participate in device lifecycle management including deployment and decommissioning.

Skills

Windows OS

Mobile platforms

Basic networking

Customer service

Communication

Ticketing systems (ServiceNow/ Remedy)

Education

High School Diploma or GED

Job description

The Tampa General Hospital is seeking a Device Support Associate for night shifts to ensure reliable IT devices across the campus. You will troubleshoot hardware and software, manage inventory, and collaborate with clinical staff to minimize downtime and support patient care.

Ideal candidates have 1–2 years in IT support within healthcare, knowledge of Windows OS and basic networking, strong communication, and experience with ticketing systems like ServiceNow or Remedy.