Technical Repair Specialist: Hardware & Customer Care

Apple; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple is seeking a Technical Expert in Virginia Beach to support customers and perform repairs on Apple products. This role requires expertise in troubleshooting both hardware and software issues, as well as a commitment to customer service and teamwork. The ideal candidate will have retail or sales experience and demonstrate strong visual inspection and fine motor skills for hardware repairs. Apple values diverse backgrounds and seeks to provide an inclusive environment for all employees.

Qualifications

• Experience in retail or sales, or related work experience.
• Ability to perform hardware repairs with visual inspection and fine motor skills.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Perform repairs on iPhone and other Apple products.
• Support customers with Apple product or software issues.
• Identify and resolve recurring repair problems.

Skills

Technical expertise

Customer service skills

Troubleshooting

Effective communication

Job description

Apple is seeking a Technical Expert in Virginia Beach to support customers and perform repairs on Apple products. This role requires expertise in troubleshooting both hardware and software issues, as well as a commitment to customer service and teamwork. The ideal candidate will have retail or sales experience and demonstrate strong visual inspection and fine motor skills for hardware repairs. Apple values diverse backgrounds and seeks to provide an inclusive environment for all employees.