Development Operations Coordinator

Veterans Inc.; Worcester (MA); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

BCBS Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement Plan (403B) with company 2,

Employer Match

Tuition Reimbursement Program

Paid Parental Leave

Flexible Spending Accounts

Job summary

Veterans Inc. in Worcester, MA seeks a Development Operations Coordinator to support gift entries, donor database maintenance, and annual giving initiatives from the Development Office.

You will coordinate acknowledgements, online donations, and donor communications while aiding grant-seeking and fundraising activities. The role requires a Bachelor's degree in a related field and 2–4 years of donor relations experience, with strong writing, organizational, and project-management skills.

Qualifications

• Bachelor's degree in English, Communications, Journalism, Business, or a related field.
• Two to four years' experience in donor relations, donor database management, nonprofit operations, writing, or related areas.
• Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint.
• Strong grammar, editing and proofreading abilities; excellent written communication.
• Ability to manage multiple deadlines and prioritize tasks.
• Excellent critical thinking, problem solving, and organizational skills.
• Strong project management and coordination capabilities.
• Willingness to travel occasionally and maintain reliable transportation.
• Able to pass CORI/background checks and comply with vaccination policy.

Responsibilities

• Enter gifts into donor database and generate acknowledgement communications.
• Manage web links and online donation platforms for annual donations.
• Coordinate weekly reconciliations between Finance and Development.
• Develop donor acknowledgement strategies and timely communications.
• Provide admin support and maintain accurate donor records in fundraising systems.
• Assist in implementing individual giving strategies and annual campaigns.
• Track giving, generate reports, and share insights with the team.
• Support external donor fundraising and grant-seeking efforts.
• Maintain relationships with donors, foundations, and grant-makers.
• Support communications materials and fundraising content.

Skills

Communication

Organizational skills

Editing/grammar

Word processing

Time management

Critical thinking

Project management

Education

Bachelor's degree in English/Communications/Journalism/Business or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Veterans Inc., the largest provider of supportive services to Veterans and their families in New England, believes that because they were there when we needed them, we must be there now that they need us.

Veterans Inc. is seeking to fill the Development Operations Coordinator.

Under the general direction of the Senior Fund Development Manager, the Development Operations Coordinator is a key member of the Development team and is responsible for gift entry, donor database and acknowledgement of all donations, implementation of the annual appeal, individual giving strategies, and overall development and event support. This position is onsite within the Development Office.

What You'll Be Responsible For Day To Day

• Gift Entry into donor database and generate acknowledgement correspondence
• Manage all Weblinks and online donation platforms regarding standard annual donations
• Facilitate weekly reconciliation between Finance and Development Departments
• Develop strategies to ensure proper acknowledgment of donors and facilitate timely acknowledgment functions (Letters, emails, etc.)
• Primary Administrative Support for the Development Department: Database Management (solicitor contact entry, moves management, etc.) and ensure accurate and up-to-date donor records
• Assist in implementing Individual Giving strategies and the Annual Giving campaign
• Track giving and produce reports as needed to share with the team
• Assist with the communication and management of external donor fundraisers, drives, etc.
• Assist with grant-seeking strategies and calendar of planned grants to support new projects and ongoing initiatives
• Assist Sr. Fund Development Manager with managing unrestricted grants through application and reporting process; develop timelines and tracking systems as necessary
• Assist in maintaining relationships with donors, foundations, and other grant‑makers where necessary
• Provide support to all areas of communications
• Assist with the development of fundraising materials

What You Must Have

• Bachelor's degree in English, Communications, Journalism, Business, or a related field
• Preferred two (2) to four (4) years' experience in donor relations, donor database management, non‑profit operations, writing and/or filing applications (manual and electronic), evaluation, project management, reporting, and public outreach/relations
• Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint
• Outstanding communication and organizational skills with strong grammar, creative writing, proofreading, and word processing skills required
• Must be able to confidently and successfully manage competing deadlines with the ability to prioritize in order to accomplish tasks
• Excellent critical thinking, problem‑solving, and organizational skills
• Exceptional project management skills (prioritizing, timeline, budget, procedure, reporting, and evaluation) required
• This position requires some minimal travel so reliable transportation and a valid driver's license are required
• Must be able to pass a CORI/background records check successfully
• Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered

What We Can Offer You

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance
• $2500 Medical Opt‑Out program if you have medical coverage through another source
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Salary: $28.84 per hour

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

If you need assistance completing an application, don't hesitate to contact [e-mail].