Developer-First Security Success Engineer

Root; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Aikido is seeking a Customer Success professional to help developers adopt our security platform post-sale. You will work closely with customers to get them up and running quickly and to reduce friction across code, cloud, and runtime.

You’ll debug issues, investigate workflows, and unblock customers when things don’t work as expected. You’ll proactively identify risks, act as a trusted technical advisor to developers and security teams, and share feedback with product and engineering.

Qualifications

• 3–7+ years in Customer Success, Technical Account Management, or similar.
• Strong technical curiosity and problem-solving skills.
• Experience working with developers or security teams.
• Clear communicator who explains complex concepts simply.
• Proactive and ownership-driven in a fast-moving environment.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly.
• Help teams understand and navigate Aikido across code - cloud - runtime.
• Debug issues, investigate workflows, and unblock customers when things don’t work as expected.
• Proactively identify risks and help customers get back on track.
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders.
• Share product feedback and customer insights directly with our product and engineering teams.

Skills

Customer Success

Technical curiosity

Developer collaboration

Clear communication

Ownership mindset

Job description

Aikido is seeking a Customer Success professional to help developers adopt our security platform post-sale. You will work closely with customers to get them up and running quickly and to reduce friction across code, cloud, and runtime.

You’ll debug issues, investigate workflows, and unblock customers when things don’t work as expected. You’ll proactively identify risks, act as a trusted technical advisor to developers and security teams, and share feedback with product and engineering.