Customer Success Engineer US

Root; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Aikido is seeking a Customer Success professional to help developers adopt our security platform post-sale. You will work closely with customers to get them up and running quickly and to reduce friction across code, cloud, and runtime.

You’ll debug issues, investigate workflows, and unblock customers when things don’t work as expected. You’ll proactively identify risks, act as a trusted technical advisor to developers and security teams, and share feedback with product and engineering.

Qualifications

• 3–7+ years in Customer Success, Technical Account Management, or similar.
• Strong technical curiosity and problem-solving skills.
• Experience working with developers or security teams.
• Clear communicator who explains complex concepts simply.
• Proactive and ownership-driven in a fast-moving environment.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly.
• Help teams understand and navigate Aikido across code - cloud - runtime.
• Debug issues, investigate workflows, and unblock customers when things don’t work as expected.
• Proactively identify risks and help customers get back on track.
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders.
• Share product feedback and customer insights directly with our product and engineering teams.

Skills

Customer Success

Technical curiosity

Developer collaboration

Clear communication

Ownership mindset

Job description

We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly

• Help teams understand and navigate Aikido across code - cloud - runtime

• Debug issues, investigate workflows, and unblock customers when things don’t work as expected

• Proactively identify risks and help customers get back on track

• Act as a trusted technical advisor to developers, security teams, and technical stakeholders

• Share product feedback and customer insights directly with our product and engineering teams

• 3-7+ years in Customer Success, Technical Account Management, or similar roles

• Strong technical curiosity, you’re comfortable digging into workflows and figuring things out

• Experience working with developers, security teams, or technical products

• Clear communicator who can explain technical concepts simply

• Proactive, ownership-driven, and comfortable operating in a fast-moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.

• Grow as fast as we do. Take on more, own more, and carve out your own path.

• Top-tier tech pay and equity.

• High trust, strong values, zero corporate BS.

• Flexibility in working hours.

• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.