Customer Success Engineer US

Aikido Security BV; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Flexible hours

Open atmosphere

Job summary

Aikido Security BV is seeking a Customer Success Engineer in Chicago to help customers extract real value from the platform and become a core part of their security workflow. You will operate at the intersection of product, engineering, and customers, digging into technical workflows and driving outcomes.

You’ll own post‑sale success, guide teams from code to cloud to runtime, and act as a trusted advisor while feeding feedback to the product team.

Qualifications

• 3–7+ years in Customer Success, Technical Account Management, or similar roles.
• Strong technical curiosity and ability to dig into workflows.
• Experience working with developers, security teams, or technical products.
• Clear communicator who can explain technical concepts simply.

Responsibilities

• Work closely with customers post‑sale to get them up and running quickly.
• Help teams understand and navigate Aikido across code → cloud → runtime.
• Debug issues, investigate workflows, and unblock customers when things don’t work as expected.
• Proactively identify risks and help customers get back on track.
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders.
• Share product feedback and customer insights directly with our product and engineering teams.

Skills

Customer Success

Technical Account Management

Technical communication

Developer collaboration

Problem solving

Job description

We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our Customer Success Engineer, you’ll work directly with our customers to help them get real value from the platform. This isn’t a passive support role. Sitting at the intersection of product, engineering, and customers, you’ll be hands‑on and digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security.

Responsibilities

• Work closely with customers post‑sale to get them up and running quickly
• Help teams understand and navigate Aikido across code → cloud → runtime
• Debug issues, investigate workflows, and unblock customers when things don’t work as expected
• Proactively identify risks and help customers get back on track
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders
• Share product feedback and customer insights directly with our product and engineering teams

3–7+ years in Customer Success, Technical Account Management, or similar roles

Strong technical curiosity, you’re comfortable digging into workflows and figuring things out

Experience working with developers, security teams, or technical products

Clear communicator who can explain technical concepts simply

Proactive, ownership-driven, and comfortable operating in a fast‑moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.
• We hire for talent, drive, and potential. Everything else is noise.