Developer Advocate for Fintech APIs & SDKs

Polygon.io, Inc; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical plans

401(k)

Unlimited time off

Job summary

Massive is seeking a Developer Advocate to empower our developer ecosystem by bridging developers with our product and engineering teams. You will provide deep technical guidance, solve API and SDK challenges, and help create self-service resources in a fast-paced start-up setting.

Join us to improve fintech APIs and developer experiences while collaborating with cross-functional teams, writing clear content, and driving developer success.

Qualifications

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client-side implementations.
• Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js).
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast-paced, collaborative environment.
• Customer-centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of DevOps principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist developers in integrating Massive’s APIs and SDKs, offering guidance and troubleshooting support.
• Diagnose and address technical issues related to development, deployment, and functionality.
• Help maintain documentation and knowledge bases to facilitate self-service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to address recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non-technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

Skills

3+ years experience in developer 

REST APIs familiar

Programming in Python

Programming in Java

Programming in Node.js

HTTP methods & auth

Debugging API issues

Fast-paced environment

Customer-centric mindset

Developer communities

DevOps principles

Analytical thinking

Strong communication

Tools

Python

Java

Node.js

Job description

Massive is seeking a Developer Advocate to empower our developer ecosystem by bridging developers with our product and engineering teams. You will provide deep technical guidance, solve API and SDK challenges, and help create self-service resources in a fast-paced start-up setting.

Join us to improve fintech APIs and developer experiences while collaborating with cross-functional teams, writing clear content, and driving developer success.