Developer Support Engineer

Polygon.io, Inc; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical plans

401(k)

Unlimited time off

Job summary

Massive is seeking a Developer Advocate to empower our developer ecosystem by bridging developers with our product and engineering teams. You will provide deep technical guidance, solve API and SDK challenges, and help create self-service resources in a fast-paced start-up setting.

Join us to improve fintech APIs and developer experiences while collaborating with cross-functional teams, writing clear content, and driving developer success.

Qualifications

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client-side implementations.
• Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js).
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast-paced, collaborative environment.
• Customer-centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of DevOps principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist developers in integrating Massive’s APIs and SDKs, offering guidance and troubleshooting support.
• Diagnose and address technical issues related to development, deployment, and functionality.
• Help maintain documentation and knowledge bases to facilitate self-service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to address recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non-technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

Skills

3+ years experience in developer 

REST APIs familiar

Programming in Python

Programming in Java

Programming in Node.js

HTTP methods & auth

Debugging API issues

Fast-paced environment

Customer-centric mindset

Developer communities

DevOps principles

Analytical thinking

Strong communication

Tools

Python

Java

Node.js

Job description

Are you a technical problem-solver with a passion for empowering developers and building exceptional experiences? Are you passionate about APIs, trading and fintech? Join Massive, the leading platform for modernizing Wall St. and become the go-to expert for our dynamic developer community.

We are seeking a Developer Advocate to play a vital role in supporting and enabling our developer ecosystem. You will be the bridge between developers our product and engineering team, providing deep technical expertise, proactive problem-solving, and a commitment to exceptional service. Successful candidates will be self-motivated and inspired to contribute in a fast-paced, innovative start-up environment where change is constant.

Responsibilities

• Assist developers in integrating Massive’s APIs and SDKs, offering guidance and troubleshooting support.
• Diagnose and address technical issues related to development, deployment, and functionality.
• Help maintain documentation and knowledge bases to facilitate self-service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to address recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non-technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

Skills & Qualifications

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client-side implementations.
• Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js).
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast-paced, collaborative environment.
• Customer-centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of DevOps principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

About Massive

At Massive we are on a mission to help developers build the future of fintech. We are committed to democratizing access to the world's financial market data and enabling developers to build the future of fintech. Join us and be part of a team that is revolutionizing the way we interact with money and value.

Massive is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate harassment or discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, gender identity, age, physical or mental disability, citizenship, sexual orientation, past, current or prospective service in the uniformed services. To request a reasonable accommodation, please email [e-mail] .

• Benefits for full time offers from Massive include, but are not limited to, comprehensive medical plans, 401(k), and unlimited time off.

When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Before submitting your application, please take a minute to review our Applicant Privacy Notice , which describes the data we collect, why we collect it, and how we use it. By submitting your application, you consent to our Applicant Privacy Notice .

Modernizing Wall St.

Reimagining financial market data for the 21st century.