Developer Support Engineer

Polygon.io; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A fintech company in the United States is seeking a Developer Support Engineer to assist developers with API integrations and provide troubleshooting support. The ideal candidate will have over 3 years of experience in developer support and a strong understanding of REST APIs. You will thrive in a fast-paced environment, helping enhance developer experiences and contribute to a collaborative team. Join us and revolutionize the way we interact with financial market data.

Qualifications

• 3+ years of experience in developer support or software development.
• Understanding of HTTP methods and request/response structures.
• Customer-centric mindset with a focus on exceeding developer expectations.

Responsibilities

• Assist developers in integrating APIs and SDKs.
• Diagnose technical issues related to development.
• Maintain documentation and knowledge bases.

Skills

Developer support experience

Familiarity with REST APIs

Proficiency in Python

Proficiency in Java

Proficiency in Node.js

Debugging skills

Analytical skills

Strong communication skills

Job description

Join to apply for the Developer Support Engineer role at Polygon.io

About The Role

We are seeking a Developer Advocate to play a vital role in supporting and enabling our developer ecosystem. You will be the bridge between developers and our product and engineering teams, providing deep technical expertise, proactive problem‑solving, and a commitment to exceptional service. Successful candidates will be self‑motivated and inspired to contribute in a fast‑paced, innovative startup environment where change is constant.

Responsibilities

• Assist developers in integrating Massive.com’s APIs and SDKs, offering guidance and troubleshooting support.
• Diagnose and address technical issues related to development, deployment, and functionality.
• Help maintain documentation and knowledge bases to facilitate self‑service support.
• Proactively identify and address potential issues to minimize disruptions for developers.
• Provide feedback to enhance development tools and resources.
• Collaborate with engineering teams to address recurring issues and implement effective solutions.
• Communicate technical concepts clearly, especially to non‑technical individuals.
• Take ownership of projects and tasks, demonstrating initiative and accountability.

Skills & Qualifications

• 3+ years of experience in developer support, software development, or a related field.
• Familiarity with REST APIs and client‑side implementations.
• Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js).
• Understanding of HTTP methods, request/response structures, and authentication mechanisms.
• Experience with debugging tools for troubleshooting API issues.
• Ability to thrive in a fast‑paced, collaborative environment.
• Customer‑centric mindset with a focus on exceeding developer expectations.
• Experience engaging with developer communities and APIs.
• Knowledge of DevOps principles and practices.
• Analytical and critical thinking skills.
• Strong communication skills, both verbal and written.

About Massive.com

At Massive.com we are on a mission to help developers build the future of fintech. We are committed to democratizing access to the world's financial market data and enabling developers to build the future of fintech. Join us and be part of a team that is revolutionizing the way we interact with money and value.

If you are a passionate problem‑solver who thrives in a dynamic and innovative environment, we encourage you to apply!