Detainee Transport Dispatcher - Live GPS & Route Ops

Gardaworld Federal Services Llc; Nashville (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

GardaWorld Federal Services in Nashville, TN seeks a Dispatcher for Detainee Transport Operations to manage live communications and real-time routing for secure detainee movements across Texas, with limited work into NM and OK.

Under the Dispatch Supervisor, you will monitor GPS runs, track driver hours, and log CAD data to ensure safe, compliant, and punctual transit operations 24/7.

Qualifications

• Minimum of one year dispatching experience in emergency services, law enforcement, security transport, or fleet operations.
• High school diploma or GED required; associate degree or dispatch cert is a plus.
• Proficient with CAD software, multi-line phones, two-way radios, and GPS tracking.
• Strong communication, data entry accuracy, and ability to stay calm under pressure.
• Must pass background check, drug screening, and obtain government clearance.

Responsibilities

• Maintain continuous radio, phone, and CAD communications with detainee transport teams in Texas and adjacent regions.
• Track active transport vehicles via GPS to verify route adherence and delays.
• Communicate ETA and transfer details to detention centers and law enforcement.
• Report delays, breakdowns, medical issues, or incidents and initiate emergency protocols.
• Record shift activity, mileage, timestamps, and security status in CAD system.
• Assist dispatching officers and assign fleet vehicles based on schedules and availability.
• Monitor driver hours-of-service and verify pre-departure check-ins for DOT compliance.

Skills

Strong verbal communication

Precise data entry

Calm and decisive under pressure

Education

High School Diploma or GED

Associate’s degree or dispatch certification a plus

Tools

CAD software

GPS tracking tools

Multi-line phone systems

Two-way radios

Job description

GardaWorld Federal Services in Nashville, TN seeks a Dispatcher for Detainee Transport Operations to manage live communications and real-time routing for secure detainee movements across Texas, with limited work into NM and OK.

Under the Dispatch Supervisor, you will monitor GPS runs, track driver hours, and log CAD data to ensure safe, compliant, and punctual transit operations 24/7.