Dispatcher, Detainee Transport Operations

GardaWorld; Nashville (TN); On-site; USD 66,125,000 - 88,993,000; Full time

Job summary

GardaWorld is seeking a Dispatcher for Detainee Transport Operations to manage live communications, GPS tracking, and real-time route coordination across Texas, with limited operations extending into New Mexico and Oklahoma.

You will serve as the central link between transport teams, field officers, and detention facilities, ensuring safe, compliant, and punctual transit operations through vigilant monitoring and timely updates.

Qualifications

• Minimum of one year dispatching experience in emergency services or similar security transport.
• High School Diploma or GED required; associate degree or dispatch certification a plus.
• Experience with CAD software, multi-line phones, two-way radios, and GPS tracking tools.

Responsibilities

• Maintain continuous radio, phone, and CAD communications with active detainee transport teams across Texas, with limited operations into New Mexico and Oklahoma.
• Track active transport vehicles using GPS to monitor progress, verify route adherence, and identify delays.
• Communicate ETA and detainee transfer details to detention centers, law enforcement, and intake facilities.
• Report route delays, breakdowns, medical issues, or security incidents to the Dispatch Supervisor and trigger emergency protocols.
• Record shift activity, mileage logs, departure/arrival times, radio checks, and status updates in the CAD system.
• Assist dispatching transport officers and assign fleet vehicles based on daily run schedules and driver availability.
• Monitor driver hours-of-service limits and verify pre-departure check-ins for DOT compliance.

Skills

CAD software

GPS tracking tools

Multi-line phone systems

Two-way radios

Education

High School Diploma or GED

Tools

CAD software

GPS tracking tools

Multi-line phone systems

Two-way radios

Job description

Dispatcher, Detainee Transport Operations

POSITION INFORMATION: BASIC DETAILS

Full-Time/Part-Time: Full-time

FLSA Status: Non-Exempt/Hourly

Travel Requirement: No

Teleworking: No

Pay: $27/hr. ($21.91 Base + $5.09 H&W)

*Pay rates listed reflect the full rate for this position, including both the base pay and health and welfare benefits in accordance with applicable requirements. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.

*Note: We are currently building a pipeline for this role, with an anticipated start of late 2026

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview: In this role, you will be responsible for live communications, vehicle tracking, and real-time route coordination for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. In this role, you will serve as the central communications link between active transport vehicles, field officers, and receiving detention facilities. You will monitor active GPS runs, track driver hours-of-service, maintain meticulous radio and CAD logs, and immediately respond to route variances, delays, or emergency situations. Working under the supervision of the Dispatch Supervisor, your vigilance and clear communication will ensure safe, compliant, and punctual transit operations.

Responsibilities:

• Maintain continuous radio, phone, and CAD communications with active detainee transport teams throughout Texas, with limited operations extending into New Mexico and Oklahoma.
• Track active transport vehicles using GPS systems to monitor progress, verify route adherence, and proactively identify traffic or weather delays.
• Communicate estimated transit arrival times and detainee transfer details to regional detention centers, law enforcement agencies, and intake facilities.
• Immediately report route delays, mechanical breakdowns, medical issues, or security incidents to the Dispatch Supervisor and initiate standard emergency protocols.
• Record precise shift activity, mileage logs, departure/arrival timestamps, radio check-ins, and security status updates in the CAD dispatch system.
• Assist with dispatching transport officers and assigning fleet vehicles based on daily run schedules, route demands, and driver availability.
• Monitor driver hours-of-service (HOS) limits and verify required pre-departure check-ins to ensure regulatory compliance with DOT standards.

Qualifications:

• Minimum of one (1) year of dispatching experience in emergency services (911), law enforcement, security transport, or commercial fleet operations.
• High School Diploma or GED required (Associate’s degree or dispatch certification a plus).
• Proficiency with Computer-Aided Dispatch (CAD) software, multi-line phone systems, two-way radios, and GPS tracking tools.
• Strong verbal communication skills, precise data entry ability, and the capacity to remain calm and decisive under pressure.
• Must be able to pass a thorough federal background investigation, drug screening, and secure required government clearance.
• Willingness to work flexible shifts, including nights, weekends, and holidays to support 24/7 operational coverage across the region.

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.