Real-Time Detainee Transport Dispatcher

GardaWorld; Nashville (TN); On-site; USD 66,125,000 - 88,993,000; Full time

Job summary

GardaWorld is seeking a Dispatcher for Detainee Transport Operations to manage live communications, GPS tracking, and real-time route coordination across Texas, with limited operations extending into New Mexico and Oklahoma.

You will serve as the central link between transport teams, field officers, and detention facilities, ensuring safe, compliant, and punctual transit operations through vigilant monitoring and timely updates.

Qualifications

• Minimum of one year dispatching experience in emergency services or similar security transport.
• High School Diploma or GED required; associate degree or dispatch certification a plus.
• Experience with CAD software, multi-line phones, two-way radios, and GPS tracking tools.

Responsibilities

• Maintain continuous radio, phone, and CAD communications with active detainee transport teams across Texas, with limited operations into New Mexico and Oklahoma.
• Track active transport vehicles using GPS to monitor progress, verify route adherence, and identify delays.
• Communicate ETA and detainee transfer details to detention centers, law enforcement, and intake facilities.
• Report route delays, breakdowns, medical issues, or security incidents to the Dispatch Supervisor and trigger emergency protocols.
• Record shift activity, mileage logs, departure/arrival times, radio checks, and status updates in the CAD system.
• Assist dispatching transport officers and assign fleet vehicles based on daily run schedules and driver availability.
• Monitor driver hours-of-service limits and verify pre-departure check-ins for DOT compliance.

Skills

CAD software

GPS tracking tools

Multi-line phone systems

Two-way radios

Education

High School Diploma or GED

Tools

CAD software

GPS tracking tools

Multi-line phone systems

Two-way radios

Job description

GardaWorld is seeking a Dispatcher for Detainee Transport Operations to manage live communications, GPS tracking, and real-time route coordination across Texas, with limited operations extending into New Mexico and Oklahoma.

You will serve as the central link between transport teams, field officers, and detention facilities, ensuring safe, compliant, and punctual transit operations through vigilant monitoring and timely updates.