Lead Dispatch Supervisor, Secure Detainee Transport (24/7)

Gardaworld Federal Services Llc; Nashville (TN); On-site; USD 44,000 - 61,000; Full time

Job summary

GardaWorld Federal Services seeks a Dispatch Supervisor for detainee transport operations, overseeing 24/7 dispatch coverage, GPS tracking, and real-time communications across Texas with expansion into NM and OK. You will lead dispatch staff and ensure strict adherence to federal standards and security requirements.

The role requires 3–5 years of supervisory dispatch experience in secure transport or emergency services, strong leadership, and ability to obtain security clearances.

Qualifications

• Minimum 3–5 years of supervisory or lead dispatch experience in emergency services (911), law enforcement, secure transport, or high-volume commercial fleet logistics.
• High School Diploma or GED required; Associate's degree or professional dispatch certification preferred.
• Advanced hands-on experience with CAD software, GPS fleet tracking systems, two-way radio systems, and multi-line communication consoles.
• Strong working knowledge of secure detention transport protocols, DOT driver regulations, and government communications compliance.
• Must pass a rigorous federal background investigation, drug screening, and obtain security clearances (e.g., Public Trust).
• Ability to work flexible shifts including nights, weekends, and holidays.
• Exceptional multi-tasking, decisive leadership, and clear professional verbal communication skills.

Responsibilities

• Supervise, train, and schedule dispatch staff for 24/7 coverage across Texas, New Mexico, and Oklahoma.
• Oversee real-time vehicle tracking and route adherence, monitor delays and alarms.
• Act as primary dispatch escalation lead for emergencies, breakdowns, security incidents, or weather hazards.
• Coordinate arrivals, detainee handoffs, and delays with detention centers and law enforcement.
• Audit radio, logs, and driver hours-of-service to ensure DOT compliance.
• Maintain real-time tracking of fleet availability and maintenance status with field staff.
• Assign officers and vehicles to runs based on route demands and regulatory limits.
• Prepare daily dispatch summary reports and performance metrics for leadership.

Skills

Supervisory dispatch

Verbal communication

Multi-tasking

Flexibility

Education

High School Diploma/GED

Associate degree

Dispatch certification

Tools

CAD software

GPS fleet tracking

Two-way radio systems

Multi-line consoles

Job description

GardaWorld Federal Services seeks a Dispatch Supervisor for detainee transport operations, overseeing 24/7 dispatch coverage, GPS tracking, and real-time communications across Texas with expansion into NM and OK. You will lead dispatch staff and ensure strict adherence to federal standards and security requirements.

The role requires 3–5 years of supervisory dispatch experience in secure transport or emergency services, strong leadership, and ability to obtain security clearances.