24/7 Detainee Transport Dispatch Supervisor

GardaWorld; Nashville (TN); Vor Ort; USD 44.000 - 61.000; Vollzeit

Zusammenfassung

GardaWorld is seeking a Dispatch Supervisor for Detainee Transport Operations. You will oversee real-time communications, GPS route monitoring, and dispatching for secure detainee transport operations across Texas, with limited expansion into New Mexico and Oklahoma.

Under the guidance of the Operations Manager, lead dispatch personnel to maintain 24/7 coverage, strict safety standards, and seamless coordination between transport teams and government facilities.

Qualifikationen

• Minimum 3–5 years of supervisory or lead dispatch experience in emergency services, law enforcement, or high-volume fleet logistics.
• High School Diploma or GED required; Associate's degree or professional dispatch certification preferred.
• Advanced hands-on experience with CAD software, GPS fleet tracking, two-way radio systems, and multi-line communication consoles.
• Strong knowledge of DOT driver regulations and government transport compliance.
• Ability to pass a rigorous federal background check, drug screening, and obtain security clearances.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Excellent leadership and communication under pressure.

Aufgaben

• Supervise, train, and schedule dispatch staff to ensure continuous 24/7 communications coverage and efficient route monitoring.
• Oversee real-time vehicle tracking systems (GPS/CAD), monitoring movements, route adherence, delays, and alarms.
• Serve as primary dispatch escalation lead for emergencies, breakdowns, incidents, or weather hazards.
• Coordinate transit arrivals, detainee handoffs, and delays with detention centers and government agencies.
• Audit radio communications, dispatch logs, driver hours-of-service for DOT compliance.
• Maintain real-time tracking of vehicle availability and maintenance statuses with field teams.
• Assign transport officers and vehicles to runs based on demand and regulatory limits.
• Prepare daily dispatch summaries and performance metrics for leadership.

Kenntnisse

Supervisory experience

CAD software

GPS fleet tracking

Two-way radio systems

Emergency services coordination

Ausbildung

High School Diploma or GED

Associate's degree or dispatch cert preferred

Tools

CAD software

GPS tracking systems

Two-way radio consoles

Multi-line communication consoles

Jobbeschreibung

GardaWorld is seeking a Dispatch Supervisor for Detainee Transport Operations. You will oversee real-time communications, GPS route monitoring, and dispatching for secure detainee transport operations across Texas, with limited expansion into New Mexico and Oklahoma.

Under the guidance of the Operations Manager, lead dispatch personnel to maintain 24/7 coverage, strict safety standards, and seamless coordination between transport teams and government facilities.