Remote Regional Operations Manager – Detainee Transport

GardaWorld; Austin (TX); Remote; USD 95,000 - 105,000; Full time

Job summary

GardaWorld in Austin, TX seeks a Regional Operations Manager for Detainee Transport Operations to oversee day-to-day regional transportation across Texas, with limited coverage into New Mexico and Oklahoma. The role ensures operational readiness, staffing, safety, security, compliance, and consistent service delivery in support of a government-contract detainee transportation program.

You will lead supervisors and field personnel, monitor performance, and serve as a liaison between field

Qualifications

• Minimum of 5 years of progressive operations management experience within transportation, detention, corrections, law enforcement, security, logistics, or government contracting.
• Demonstrated experience managing multiple locations, facilities, teams, or geographically dispersed operations.
• Experience directly supervising managers, supervisors, or other operational personnel.
• Strong knowledge of detainee transportation operations, detention security procedures, and secure transportation protocols.
• Preferred Bachelor's degree in Business Administration, Operations Management, Criminal Justice, Transportation, Logistics, Public Administration, or related field; equivalent relevant experience may be considered.
• Familiarity with applicable federal, state, and local regulations governing detainee transportation, detention operations, transportation safety, and security.
• Demonstrated experience managing staffing, scheduling, workforce performance, and operational coverage across multiple locations.
• Experience working with government contracts and government customers preferred.
• Experience working with Contracting Officer Representatives (CORs), government officials, facility administrators, or other government stakeholders preferred.
• Demonstrated understanding of operational risk management, safety, security, incident response, and emergency procedures.
• Experience conducting operational inspections, quality-control reviews, audits, or compliance assessments.
• Demonstrated ability to investigate operational incidents and implement effective corrective actions.
• Experience monitoring operational performance metrics and using data to improve service delivery.
• Strong understanding of employee performance management, attendance management, coaching, and progressive corrective action.
• Strong organizational skills with the ability to manage multiple locations, priorities, and operational issues simultaneously.
• Excellent written and verbal communication skills.
• Demonstrated ability to communicate effectively with government representatives, senior management, supervisors, and field personnel.
• Strong problem-solving and decision-making skills with the ability to make sound decisions in time-sensitive operational environments.
• Ability to work independently while maintaining strong coordination with Program Management, Fleet, Training, Human Resources, and Administrative teams.
• Ability and willingness to travel extensively throughout Texas, with periodic travel to New Mexico and Oklahoma.
• Ability to work flexible hours and respond to operational emergencies outside of normal business hours when required.
• Must successfully complete all required government background investigations, suitability requirements, and contract-mandated screening.
• Must possess a valid driver's license and meet all applicable company and government requirements.

Responsibilities

• Provide day-to-day operational leadership for assigned geographic region and transportation locations.
• Oversee the execution of detainee transportation operations across multiple facilities, routes, and operational locations.
• Ensure assigned operations consistently meet government contract requirements, company policies, safety standards, and established operating procedures.
• Provide leadership and direction to transportation officers, supervisors, and other assigned support personnel.
• Monitor staffing levels across assigned locations and proactively address vacancies, absenteeism, turnover, scheduling issues, and other workforce challenges.
• Develop and maintain staffing and operational plans to ensure sufficient personnel are available to meet mission requirements.
• Monitor daily transportation schedules, assignments, routes, vehicle availability, and operational changes.
• Ensure detainee movements are conducted safely, securely, efficiently, and in accordance with established transportation and detention protocols.
• Ensure employees follow required detainee custody, accountability, search, restraint, transfer, documentation, communication, and security procedures.
• Conduct regular site visits to assigned operational locations to evaluate performance, employee readiness, safety, security, and compliance.
• Establish consistent operating standards across all assigned locations and ensure supervisors are enforcing those standards.
• Monitor operational performance metrics and identify trends, deficiencies, and opportunities for improvement.
• Review staffing, transportation, incident, attendance, safety, and other operational data to support management decisions.
• Investigate operational issues, employee concerns, security incidents, vehicle incidents, complaints, and other events occurring within assigned regions.
• Ensure incidents are properly documented, reported, investigated, and escalated in accordance with company and government requirements.
• Develop and implement corrective action plans when operational, safety, security, staffing, or compliance deficiencies are identified.
• Conduct or support operational inspections, quality-control reviews, audits, and compliance assessments.
• Maintain strong working relationships with government Contracting Officer Representatives (CORs), facility leadership, law enforcement partners, and other government stakeholders.
• Serve as a primary field-level liaison between government representatives and the company's Program Management team.
• Respond to government concerns and operational requests and ensure appropriate follow-up and resolution.
• Coordinate with the Fleet Manager to ensure sufficient safe, compliant, and mission-ready vehicles are available within assigned regions.
• Coordinate with the Training Manager to ensure employees maintain required training, certifications, qualifications, and recurring training requirements.
• Coordinate with Human Resources and administrative personnel regarding staffing, employee relations, onboarding, documentation, attendance, and other workforce matters.
• Monitor employee performance and ensure supervisors are appropriately addressing performance, attendance, conduct, and policy issues.
• Support recruitment and onboarding efforts by identifying staffing needs and assisting with regional hiring initiatives.
• Ensure newly assigned employees successfully complete required onboarding, training, credentialing, and qualification requirements before performing operational duties.
• Monitor employee attendance and scheduling to minimize operational disruptions and maintain adequate coverage.
• Support emergency and contingency operations, including vehicle breakdowns, accidents, staffing shortages, security incidents, medical emergencies, and other unforeseen events.
• Ensure regional operations maintain appropriate contingency plans and resources to respond to operational disruptions.
• Prepare and submit regional operational reports, staffing updates, incident summaries, performance metrics, and other required documentation.
• Conduct regular meetings with regional supervisors and field leadership to communicate priorities, address challenges, and track action items.
• Communicate program changes, policy updates, government requirements, and operational directives to field personnel.
• Ensure changes to government contract requirements and operating procedures are effectively implemented throughout assigned regions.
• Monitor compliance with applicable federal, state, and local requirements related to detainee transportation, vehicle operations, employee qualifications, safety, and security.
• Identify opportunities to improve operational efficiency, employee performance, transportation capacity, safety, and customer service.
• Assist Program Management with contract start-up, transition, expansion, staffing increases, and implementation of new operational requirements.
• Travel extensively throughout assigned areas of Texas and periodically to New Mexico and Oklahoma to support field operations.
• Maintain availability to respond to significant operational issues and emergencies outside of normal business hours when required.
• Perform other duties and responsibilities necessary to ensure successful execution of assigned regional operations.

Skills

Operations leadership

Staffing management

Govern­ment contracts

Detention transportation

Safety and security

Communication

Education

Bachelor's degree in Business Administration/Operations Management/Criminal Justice/Transportation/Logistics/Public Administration

Job description

GardaWorld in Austin, TX seeks a Regional Operations Manager for Detainee Transport Operations to oversee day-to-day regional transportation across Texas, with limited coverage into New Mexico and Oklahoma. The role ensures operational readiness, staffing, safety, security, compliance, and consistent service delivery in support of a government-contract detainee transportation program.

You will lead supervisors and field personnel, monitor performance, and serve as a liaison between field