Dispatch Supervisor, Detainee Transport Operations

Gardaworld Federal Services Llc; Nashville (TN); On-site; USD 44,000 - 61,000; Full time

Job summary

GardaWorld Federal Services seeks a Dispatch Supervisor for detainee transport operations, overseeing 24/7 dispatch coverage, GPS tracking, and real-time communications across Texas with expansion into NM and OK. You will lead dispatch staff and ensure strict adherence to federal standards and security requirements.

The role requires 3–5 years of supervisory dispatch experience in secure transport or emergency services, strong leadership, and ability to obtain security clearances.

Qualifications

• Minimum 3–5 years of supervisory or lead dispatch experience in emergency services (911), law enforcement, secure transport, or high-volume commercial fleet logistics.
• High School Diploma or GED required; Associate's degree or professional dispatch certification preferred.
• Advanced hands-on experience with CAD software, GPS fleet tracking systems, two-way radio systems, and multi-line communication consoles.
• Strong working knowledge of secure detention transport protocols, DOT driver regulations, and government communications compliance.
• Must pass a rigorous federal background investigation, drug screening, and obtain security clearances (e.g., Public Trust).
• Ability to work flexible shifts including nights, weekends, and holidays.
• Exceptional multi-tasking, decisive leadership, and clear professional verbal communication skills.

Responsibilities

• Supervise, train, and schedule dispatch staff for 24/7 coverage across Texas, New Mexico, and Oklahoma.
• Oversee real-time vehicle tracking and route adherence, monitor delays and alarms.
• Act as primary dispatch escalation lead for emergencies, breakdowns, security incidents, or weather hazards.
• Coordinate arrivals, detainee handoffs, and delays with detention centers and law enforcement.
• Audit radio, logs, and driver hours-of-service to ensure DOT compliance.
• Maintain real-time tracking of fleet availability and maintenance status with field staff.
• Assign officers and vehicles to runs based on route demands and regulatory limits.
• Prepare daily dispatch summary reports and performance metrics for leadership.

Skills

Supervisory dispatch

Verbal communication

Multi-tasking

Flexibility

Education

High School Diploma/GED

Associate degree

Dispatch certification

Tools

CAD software

GPS fleet tracking

Two-way radio systems

Multi-line consoles

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch Supervisor, Detainee Transport Operations

2 days ago Requisition ID: 2076

POSITION INFORMATION: BASIC DETAILS

Full-Time/Part-Time: Full-time

FLSA Status: Non-Exempt/Hourly

Travel Requirement: No

Teleworking: No

Pay: $38/hr. ($32.91 Base + $5.09 H&W)

*Pay rates listed reflect the full rate for this position, including both the base pay and health and welfare benefits in accordance with applicable requirements. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.

*Note: We are currently building a pipeline for this role, with an anticipated start of late 2026

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview: In this role, you will oversee real-time communications, route tracking, and transport officer dispatching for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. This role is responsible for overseeing the daily operations of the dispatch center, ensuring prompt emergency response, active GPS route monitoring, and seamless coordination between transport teams and government facilities. You will enforce strict compliance with federal transit standards, manage dispatch schedules, and oversee fleet tracking systems to maintain 100% operational visibility and security. Working under the guidance of the Operations Manager, you will lead dispatch personnel in maintaining uninterrupted communication, safety compliance, and efficient transit coordination.

Responsibilities:

• Supervise, train, and schedule dispatch staff to ensure continuous 24/7 communications coverage and efficient route monitoring across Texas, New Mexico, and Oklahoma.
• Oversee real-time vehicle tracking systems (GPS/CAD), monitoring vehicle movements, route adherence, traffic delays, and emergency alarms for active transport runs.
• Serve as the primary dispatch escalation lead for transport emergencies, mechanical breakdowns, security incidents, or weather hazards, executing immediate contingency procedures.
• Coordinate transit arrivals, detainee transfer handoffs, and unexpected delays with regional detention centers, law enforcement agencies, and government representatives.
• Audit radio communications, dispatch logs, driver hours-of-service, and status reports to ensure strict adherence to federal transport standards and DOT regulations.
• Maintain real-time tracking of vehicle availability, out-of-service fleet assets, and routine maintenance statuses in coordination with field maintenance personnel.
• Assign transport officers and vehicles to scheduled and emergency transit runs based on route demands, guard credentials, and regulatory driving limits.
• Prepare daily dispatch summary reports, incident logs, and operational performance metrics for program leadership review

Qualifications:

• Minimum of 3-5 years of supervisory or lead dispatch experience in emergency services (911), law enforcement, secure transport, or high-volume commercial fleet logistics.
• High School Diploma or GED required (Associate's degree or professional dispatch certification preferred)
• Advanced hands-on experience with Computer-Aided Dispatch (CAD) software, GPS fleet tracking systems, two-way radio systems, and multi-line communication consoles.
• Strong working knowledge of secure detention transport protocols, Department of Transportation (DOT) driver regulations, and government communications compliance.
• Must be able to pass a rigorous federal background investigation, drug screening, and obtain/maintain required security clearances (e.g., Public Trust).
• Ability to work flexible shifts including nights, weekends, and holidays to support round-the-clock operation.
• Exceptional multi-tasking skills, decisive leadership under pressure, and clear professional verbal communication skills.

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.