Detail-Oriented Office Assistant — Customer Support & Admin

Creative Metal Solutions; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Plan

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

SIMPLE IRA with employer match

Job summary

Creative Metal Solutions is seeking an organized Office Assistant to support daily customer and administrative needs from estimates through completion. You will work with an experienced team member who provides training and ongoing guidance to learn our processes.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while supporting inventory and office operations.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Professional and friendly customer service skills.
• Proficiency with Microsoft Office and email.
• The ability to learn new products, processes, and software.
• A proactive approach and the ability to stay busy.
• The ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Communicating with customers regarding their orders and questions
• Preparing and emailing customer estimates
• Processing accepted estimates by creating sales orders and picking slips
• Providing professional and timely customer correspondence, primarily through email
• Answering and directing incoming phone calls
• Prioritizing multiple customer requests and keeping orders moving forward
• Paying close attention to details throughout the order process, including pickup/delivery information and sales tax accuracy
• Maintaining accurate customer records
• Completing general office and administrative tasks
• Looking ahead, anticipating customer and office needs, and staying productive by taking care of other tasks and office organization when estimates are not needed
• Assisting in Inventory Tracking
• Knowledgeable in our safety protocol
• Learning our products, processes, and systems to better assist customers and the production team

Skills

Organizational skills

Time-management

Written communication

Verbal communication

Attention to detail

Customer service

Proactive/self-motivation

Learning new software

Microsoft Office / Email

Work under minimal direction

Billing/invoicing (QuickBooks Online)

Tools

QuickBooks Online

Job description

Creative Metal Solutions is seeking an organized Office Assistant to support daily customer and administrative needs from estimates through completion. You will work with an experienced team member who provides training and ongoing guidance to learn our processes.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while supporting inventory and office operations.