Office Administrator - Customer Excellence & Ops Support

United Scrap Metal, Inc.; Richmond (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

United Scrap Metal, Inc. is seeking an Office Administrator/Customer Excellence Support to provide administrative support and top‑tier customer service for internal and external clients.

The role requires in‑office presence five days a week, 8am to 5pm, handling calls, mail, data entry, and collaboration with the Sales and Operations teams to support daily goals. You will maintain confidentiality, organize documents, use MS Office, and help the team with customer payables, reports, and timely

Qualifications

• Must have a High School Diploma.
• Bilingual English/Spanish required.
• Proficient with MS Office (Outlook, Excel, Word).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent written and verbal communication skills.
• Highly organized and detail oriented.
• Experience with Shared Logic preferred.
• Candidate must pass pre-employment physical, background and credit check.

Responsibilities

• Answer and transfer calls on a multi-line phone system.
• Accept deliveries, sort mail, and maintain phone lists.
• Provides administrative support to the Sales Team and Operations Department.
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base.
• Demonstrates timely execution of accurate customer data input and reports.
• Performs customer account setup / database maintenance.

Skills

Bilingual English/Spanish

Data entry

Excellent written and verbal коммуника

Education

High School Diploma

Tools

MS Office (Outlook, Excel, Word)

Shared Logic

Job description

United Scrap Metal, Inc. is seeking an Office Administrator/Customer Excellence Support to provide administrative support and top‑tier customer service for internal and external clients.

The role requires in‑office presence five days a week, 8am to 5pm, handling calls, mail, data entry, and collaboration with the Sales and Operations teams to support daily goals. You will maintain confidentiality, organize documents, use MS Office, and help the team with customer payables, reports, and timely