Detail-Driven Operations & Communications Assistant

Express Employment Professionals - Cincinnati East; Englewood Cliffs (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Administrative Assistant to support the Call Center and Customer Service teams by monitoring case activity, verifying billing and invoices, and tracking communications. The ideal candidate is detail-oriented, organized, and capable of resolving discrepancies. Schedule: Monday–Friday, 10am–6pm; Pay: $22–$25/hr. Prior administrative or medical industry experience preferred.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Monitor missed calls and call activity; ensure timely follow-up.
• Manage general mailbox; route inquiries to the appropriate department.
• Review due dates in tracking sheets; resolve conflicts.
• Route lab system messages to correct departments and verify responses.
• Maintain accurate records and prepare reports as requested.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Zoom

Excel

Job description

Express Employment Professionals - Cincinnati East is seeking an Administrative Assistant to support the Call Center and Customer Service teams by monitoring case activity, verifying billing and invoices, and tracking communications. The ideal candidate is detail-oriented, organized, and capable of resolving discrepancies. Schedule: Monday–Friday, 10am–6pm; Pay: $22–$25/hr. Prior administrative or medical industry experience preferred.