Destination Services Operations Specialist

El Paso Live; El Paso (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

El Paso Live in El Paso, TX is seeking an administrative support professional to assist the Destination Services team with daily clerical tasks, data entry, and invoicing. The role involves maintaining files, coordinating with hotels and partners, and supporting tradeshow logistics and site visits.

The ideal candidate has a high school diploma, strong organizational and communication skills, and the ability to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish preferred.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to learn and utilize CRM platforms, databases, inventory systems, and other departmental software.
• Strong written and verbal communication skills.
• Excellent customer service skills and professional business etiquette.
• Ability to prioritize assignments, manage multiple tasks, and meet deadlines.
• Ability to follow oral and written instructions and work independently on assigned responsibilities.
• Ability to maintain accurate records and handle confidential information appropriately.
• Ability to establish and maintain effective working relationships with employees, vendors, clients, and community partners.
• Flexibility and willingness to assist with occasional events outside normal business hours.
• Valid driver’s license and ability to travel locally as required.

Responsibilities

• Provides general administrative and clerical support to the Destination Services Manager and Destination Services Coordinator.
• Maintains organized departmental files, records, spreadsheets, contact lists, calendars, and electronic documentation.
• Assists with data entry, routine database updates, inventory tracking, and information management within CRM platforms and other internal systems.
• Assists with processing invoices, check requests, purchase requests, expense reports, and other departmental paperwork.
• Helps compile information and maintain documentation for monthly, quarterly, and annual reports, event recaps, and departmental records.
• Maintains and updates contact information and reference materials for local hotels, restaurants, attractions, entertainment venues, transportation providers, RV parks, and other destination partners.
• Assists with researching vendors, requesting quotes, preparing purchase requests, and ordering promotional merchandise, branded items, uniforms, office supplies, and event materials.
• Receives, organizes, labels, distributes, and tracks departmental inventory, promotional merchandise, shipments, signage, and event supplies.
• Monitors inventory levels and communicates replenishment needs to the appropriate supervisor.
• Assists with preparing, packing, organizing, and shipping materials for tradeshows, conferences, site visits, familiarization tours, and other departmental activities.
• Assists with organizing welcome gifts, promotional materials, destination information, and other resources for meeting planners, event organizers, and attendees.
• Supports digital welcome signage requests by collecting event details, maintaining request records, and coordinating information with the appropriate internal contacts.
• Assists with communications and information gathering involving local restaurants, hospitality partners, vendors, and community stakeholders.
• Helps prepare correspondence, spreadsheets, presentations, checklists, meeting materials, and other administrative documents.
• Provides occasional on-site support for Visit El Paso events and initiatives, including assisting with event materials, information tables, setup, distribution of supplies, and other assigned logistical needs.
• Provides backup administrative support during staff absences, business travel, and periods of increased departmental activity.
• Maintains professional communication and positive working relationships with internal departments, partners, vendors, visitors, and event organizers.
• Performs other related duties as assigned.

Skills

Organizational skills

MS Office (Word, Excel, Outlook, Power

Education

High school diploma or GED

Job description

El Paso Live in El Paso, TX is seeking an administrative support professional to assist the Destination Services team with daily clerical tasks, data entry, and invoicing. The role involves maintaining files, coordinating with hotels and partners, and supporting tradeshow logistics and site visits.

The ideal candidate has a high school diploma, strong organizational and communication skills, and the ability to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish preferred.