Destination Sales & Guest Experience Lead

Red Hospitality & Leisure; Key West, Charlotte Amalie West (FL, United States Virgin Islands); On-site; USD 54,000 - 66,000; Full time

Job summary

Red Hospitality & Leisure in the US Virgin Islands is seeking a Destination Management Services Coordinator to be the main point of contact for groups and guests, delivering luxury service and coordinating complex itineraries.

The role requires strong communication, problem solving, and proficiency in Microsoft Word, Outlook, Excel, and PowerPoint, with a readiness to work holidays, nights, and weekends to exceed guest expectations.

Qualifications

• Two-year degree in Hospitality or related field or 6+ years of experience.
• Proven experience in customer service and group coordination.
• Strong written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Main point of contact for groups and guests reaching out for Destination Management Services.
• Coordinate transportation, restaurant and off-site experiences; research and follow up with guest requests.

Skills

Communication

Organizational skills

Customer service

Multitasking

Problem solving

Education

Two-year degree in Hospitality or related field

Six years of related experience

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Red Hospitality & Leisure in the US Virgin Islands is seeking a Destination Management Services Coordinator to be the main point of contact for groups and guests, delivering luxury service and coordinating complex itineraries.

The role requires strong communication, problem solving, and proficiency in Microsoft Word, Outlook, Excel, and PowerPoint, with a readiness to work holidays, nights, and weekends to exceed guest expectations.