Guest Experience Guide - Cruise Excursions & Tours

Red Hospitality & Leisure; Charlotte Amalie West (United States Virgin Islands); On-site; USD 19,320 - 27,517; Full time

Job summary

Red Hospitality & Leisure is seeking a Cruise Ship Excursion Guide in the US Virgin Islands. The role involves greeting guests, guiding tours, and coordinating ferry and catamaran experiences to ensure safety and satisfaction.

Responsibilities include reconciling ticket counts, liaising with captains, submitting payments, and managing vendor closeouts. Requires a high school diploma and 1+ years in customer service or hospitality; willingness to work holidays and weekends.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in customer service, hospitality, marine operations, or transportation logistics.
• Basic understanding of business operations.
• Strong written and oral communication skills for letters, reports, and policies.
• Knowledge of roles, interactions, and responsibilities of employees and performance management.
• Ability to prioritize and follow up on a high volume of requests.

Responsibilities

• Greet guests on the cruise ship pier and manage ticket flow.
• Collect and reconcile tickets with counts and fare data.
• Facilitate catamaran tours and liaise with captains and crew.
• Guide guests from pickup to tour locations, ensuring safety and satisfaction.
• Submit payments via P-card and ensure correct park entry and vendor billing.
• Reconcile vendors in daily closeout, including taxis and third-party guides.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Team player

Safety awareness

Physical fitness

Availability

Education

High School diploma

Job description

Red Hospitality & Leisure is seeking a Cruise Ship Excursion Guide in the US Virgin Islands. The role involves greeting guests, guiding tours, and coordinating ferry and catamaran experiences to ensure safety and satisfaction.

Responsibilities include reconciling ticket counts, liaising with captains, submitting payments, and managing vendor closeouts. Requires a high school diploma and 1+ years in customer service or hospitality; willingness to work holidays and weekends.