Sales Manager

Red Hospitality & Leisure; Key West, Charlotte Amalie West (FL, United States Virgin Islands); On-site; USD 54,000 - 66,000; Full time

Job summary

Red Hospitality & Leisure in the US Virgin Islands is seeking a Destination Management Services Coordinator to be the main point of contact for groups and guests, delivering luxury service and coordinating complex itineraries.

The role requires strong communication, problem solving, and proficiency in Microsoft Word, Outlook, Excel, and PowerPoint, with a readiness to work holidays, nights, and weekends to exceed guest expectations.

Qualifications

• Two-year degree in Hospitality or related field or 6+ years of experience.
• Proven experience in customer service and group coordination.
• Strong written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Main point of contact for groups and guests reaching out for Destination Management Services.
• Coordinate transportation, restaurant and off-site experiences; research and follow up with guest requests.

Skills

Communication

Organizational skills

Customer service

Multitasking

Problem solving

Education

Two-year degree in Hospitality or related field

Six years of related experience

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Job DetailsJob Location: US Virgin Islands - VI, VI 00802Salary Range: $60,000.00 - $60,000.00 Salary/yearTravel Percentage: NoneDuties (NOT ALL INCLUSIVE):

Duties

• Main point of contact for groups and guests reaching out for REDs Destination Management Services.
• Highly trained in the art of conversation, adhering to hotel brand standards
• Strong technical abilities, must be proficient in Microsoft Word, Outlook, Excel and PowerPoint
• Exemplary communicator, understanding email and phone responses will be needed outside of traditional work hours at a luxury level
• Ability to prioritize, organize and follow-up to a high volume of guest and management requests
• Ability to focus attention on details and a success is never final mentality
• Embody a positive attitude
• Ability to be an enthusiastic self-starter with strong organizational skills
• Responsible for being the first point of contact for new group inquires and requests from the sales teams in need of Destination Management Services
• Sending introduction emails, following up with guests, and creating proposals and contracts for groups
• Facilitate the coordination of transportation, restaurant, and off-site experiences by proactively researching, communicating, and following through in a timely manner with all guest requests
• Ensure the consistent updating of all internal tools and databases, such as Fareharbor, Opera and Internal Group Tracking Tools with specific customer requests and booking details accordingly to company standards
• Update and maintain all sales collateral, such as rack cards, brochures, website content and email attachments
• Communicate guest recovery scenarios to the appropriate teams on property, following through on any necessary resolution
• Ensure accuracy and process billing according to payment type
• Participation in site-visits, in conjunction with the hotel’s guidance team to offer groups a warm welcome, including descriptive and inspirational local recommendations for on-site, land and water-based activities
• Provides accurate, complete and effective turnover to F&B, Bell Stand, Front Office and other departments as necessary
• Maintain prompt responses and communication with tentative and confirmed groups within 24 hour window
• Reading guest cues and taking the initiative to not only fulfill guests’ requests, but to anticipate their needs and exceed their expectations by upselling and being an expert within local area knowledge and vendor relationships
• Attend daily line up with front of house and MSE teams
• Other projects and/or duties as assigned.

Qualifications

• Minimum Qualifications:
• Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the field
• Two (4) years of Supervisory experience
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.