Dessert-Driven Shift Lead - Lead & Grow in a Fast-Paced Kitchen

Crumbl; Mason (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Crumbl Cookies in Mason, OH is hiring a Shift Lead to join our fast-paced bakery team. You will supervise shifts, ensure from-scratch dessert quality, and engage customers with our rotating flavors.

The role requires strong communication, reliability, and the ability to lift up to 50 lbs. Weekday and weekend availability is expected; Sundays closed. Join us to be part of a growing nationwide brand with strong growth opportunities.

Qualifications

• Education: High school diploma or equivalent; Culinary or Associate degree preferred.
• Experience: Prior experience in the food & beverage industry is preferred (ServeSafe certification or willingness to complete training).
• Skills: Strong communication and interpersonal skills.

Responsibilities

• Team Collaboration: Work closely with the General Manager and fellow Shift Leads to ensure smooth store operations.
• Leadership: Supervise and lead shifts (morning, mid, or closing) with 2-6 crew members.
• Quality Control: Drive the crew to consistently produce high-quality, from-scratch desserts.
• Customer Engagement: Ensure every customer has a positive experience and stays informed about new products.
• Strategic Decision-Making: Make important calls on when to prepare more desserts.
• Operational Excellence: Report on bakery conditions and inventory to leadership.
• Training and Development: Train new team members and provide ongoing coaching and feedback.
• Key Holder: Assist with opening and closing tasks.
• Defined Role: Shift leads do not participate in hiring or firing decisions and do not issue disciplinary actions.

Skills

Strong communication

Interpersonal skills

Education

High school diploma or equivalent

Culinary or Associate degree preferred

Job description

Crumbl Cookies in Mason, OH is hiring a Shift Lead to join our fast-paced bakery team. You will supervise shifts, ensure from-scratch dessert quality, and engage customers with our rotating flavors.

The role requires strong communication, reliability, and the ability to lift up to 50 lbs. Weekday and weekend availability is expected; Sundays closed. Join us to be part of a growing nationwide brand with strong growth opportunities.