Shift Lead: Lead a Sweet Team (Free Dessert Per Shift)

Crumbl Cookies Franchises; Dayton (OH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive pay + tips

Paid training

Health insurance

PTO

Free dessert shift

Employee discount

Flexible scheduling

Team events

Positive culture

Growth opportunities

Sundays off

Job summary

Crumbl Cookies Franchises in Dayton, OH is hiring a Shift Lead to guide the crew, oversee daily operations, and ensure outstanding customer service.

You’ll help schedule shifts, coach teammates, handle cash, prepare desserts, and keep the bakery running smoothly in a fast-paced, upbeat environment. Open Monday–Saturday with Sundays off.

Ideal candidates are 18+, legally eligible to work in the U.S., with strong communication, leadership skills, and a positive attitude.

Qualifications

• Must be 18 years or older.
• Must be legally eligible to work in the United States.
• Open availability Monday–Saturday.
• Helps create a positive and supportive work culture.
• A positive attitude and great smile to uplift customers and teammates.
• Leads, mentors, and celebrates team members.
• Strong communication and leadership skills.
• Excellent time management and organization.
• Ability to motivate and support a team in a fast-paced environment.
• Attention to detail and commitment to quality.
• Basic math and computer skills; comfortable with POS.
• Ability to stand for 8-10 hour shifts and lift up to 50 lbs.

Responsibilities

• Supervise employees and help create shift schedules.
• Monitor team performance and ensure efficient workflows.
• Report issues during shifts to management.
• Coach and train new staff.
• Manage daily cash intake, opening/closing registers, and deposits.
• Handle customer concerns and employee disputes.
• Run the register and assist customers.
• Assist in dough prep, balling, and decorating cookies.
• Prepare catering orders and packaging.
• Answer phones and maintain store cleanliness.

Skills

Team leadership

Customer service

Communication

Time management

Cash handling

Training & coaching

Problem solving

Motivation

Job description

Crumbl Cookies Franchises in Dayton, OH is hiring a Shift Lead to guide the crew, oversee daily operations, and ensure outstanding customer service.

You’ll help schedule shifts, coach teammates, handle cash, prepare desserts, and keep the bakery running smoothly in a fast-paced, upbeat environment. Open Monday–Saturday with Sundays off.

Ideal candidates are 18+, legally eligible to work in the U.S., with strong communication, leadership skills, and a positive attitude.