Desktop Technology Support Specialist

East Carolina University; Greenville (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

East Carolina University in Greenville, NC is seeking a Desktop Technology Support team member to deliver specialized ITCS services and campus-wide technology projects. You will consult with clients, diagnose hardware, software, and network issues, and support and educate users on IT systems and processes.

The role focuses on hardware/software installation, problem resolution, and building strong relationships with campus clients.

Qualifications

• Graduation from high school and one year in technology related to the position’s role.
• Journey level requires an additional six months experience.
• Preferred: learning tech support for LMS and AV classrooms; strong interpersonal and communication skills.

Responsibilities

• Technical Support: Problem Resolution, Hardware and Software Installation 60%
• Technical Knowledge: Consulting and Training, Professional Development 30%
• Planning and Organizing: Manage tasks related to technical support 10%

Skills

Technical Support

Problem Resolution

Hardware Installation

Software Installation

Consulting and Training

Professional Development

Planning and Organizing

Education

High School Diploma with 1 year tech

Journey level +6 months experience

Tools

M.App? Tools

Intune

Group Policy

Active Directory

Windows Imaging

Job description

East Carolina University in Greenville, NC is seeking a Desktop Technology Support team member to deliver specialized ITCS services and campus-wide technology projects. You will consult with clients, diagnose hardware, software, and network issues, and support and educate users on IT systems and processes.

The role focuses on hardware/software installation, problem resolution, and building strong relationships with campus clients.